Healthcare Facilities Operations Lead

CBRE Group, Inc.; Walnut Creek (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

CBRE Group, Inc. is seeking a Senior Facilities Coordinator to be the operational backbone for a large healthcare facilities account, spanning 51 buildings with a team of engineers.

You will manage the work order system end to end, align with engineers and stakeholders, and lead recurring reporting including monthly snapshots, weekly maintenance reports, and QBRs. The role is front-line, high-touch, with front desk anchoring during business hours.

Qualifications

• This is a front-line, high-touch role anchored at the front desk.
• You will liaison with engineers and stakeholders and manage communications.
• You will take the lead on recurring account reporting.

Responsibilities

• Own and manage the work order system — creating, assigning, and tracking work orders across technicians, subcontractors, and vendors.
• Serve as the primary communication link to the site's engineering team, keeping them informed of open work orders and following up to closure.
• Take the lead on recurring account reporting, including monthly snapshots, weekly maintenance reports, and QBRs.
• Respond to client inquiries and concerns with prompt, high-quality service, following up to confirm satisfaction.
• Provide front desk coverage during business hours, answering phones and triaging facilities requests as the first point of contact.
• Generate reports on open and closed work orders and verify status with the appropriate technician or vendor.
• Maintain accurate records, including work orders, proposals, vendor files, and department documentation.
• Check vendor paperwork for accuracy and support training on work order and billing procedures.
• Process invoices and ensure correct cost center coding is applied.
• Support facility inspections and assist with process and procedure training.
• Communicate confidently and professionally with stakeholders at every level, from technicians to senior leadership.
• This is not a comprehensive list of job requirements; additional tasks may be included.

Job description

CBRE Group, Inc. is seeking a Senior Facilities Coordinator to be the operational backbone for a large healthcare facilities account, spanning 51 buildings with a team of engineers.

You will manage the work order system end to end, align with engineers and stakeholders, and lead recurring reporting including monthly snapshots, weekly maintenance reports, and QBRs. The role is front-line, high-touch, with front desk anchoring during business hours.