Healthcare Enrollment & Patient Services Specialist

El Proyecto del Barrio, Inc.; California; Hybrid; USD 32,000 - 44,000; Full time

Job summary

El Proyecto del Barrio, Inc. in Panorama City, CA seeks a patient enrollment support specialist to assist in enrolling qualified patients into Medi-Cal, HMOs and other programs.

The role involves recruiting new patients, completing enrollment paperwork, and maintaining regular follow-up with participants. The ideal candidate will have strong customer service skills, the ability to work independently, and comfort handling confidential information in diverse, low-income communities.

Qualifications

• High school diploma or equivalent required; related experience preferred.
• 1–2 years of related experience is recommended.
• Bilingual English/Spanish preferred; familiarity with health programs helpful.
• Strong customer service, confidentiality and interpersonal skills required.

Responsibilities

• Provide essential membership services to enrolled patients.
• Recruit new patients, completing necessary paperwork for enrollments.
• Support ongoing patient communications and follow-up.
• Support the healthcare team to enhance customer service.
• Ensure compliance with regulatory requirements and organizational standards.
• Perform other duties as assigned.

Skills

Customer service

Professionalism

Interpersonal skills

Communication

Multi-tasking

Confidentiality

Diversity experience

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

El Proyecto del Barrio, Inc. in Panorama City, CA seeks a patient enrollment support specialist to assist in enrolling qualified patients into Medi-Cal, HMOs and other programs.

The role involves recruiting new patients, completing enrollment paperwork, and maintaining regular follow-up with participants. The ideal candidate will have strong customer service skills, the ability to work independently, and comfort handling confidential information in diverse, low-income communities.