Healthcare Dispatcher - Scheduling & Route Coordinator

Old Mission Advanced Care; Traverse City (MI); Remote; USD 58,000 - 72,000; Full time

Job summary

Old Mission Advanced Care is seeking a Dispatcher — Routing & Field Scheduling (Remote) to transform care plans into efficient, drivable days. You will publish routes, manage the exception queue in real time, and coordinate with clinicians to meet 24–48 hour patient needs while handling bilingual calls.

The role requires experience with route-optimization platforms, strong English/Spanish communication, and 2+ years in dispatch or home-health scheduling.

Qualifications

• Experience running a route-optimization platform in live operations.
• Bilingual Spanish/English required for emergency and scheduling calls.
• 2+ years in dispatch, scheduling or home-health operations.
• Calm, precise communication under time pressure with maps and spreadsheets.
• Home-health or field-clinician scheduling is a plus.

Responsibilities

• Build and publish next-day routes for every active pod with standing windows.
• Own the real-time exception queue: re-sequence, swap, escalate.
• Slot acute referrals within 24–48 hours prioritizing patient care.
• Maintain pods in the routing platform and report weekly metrics.
• Handle member calls (reschedules, delays) in English and Spanish.

Skills

Route optimization

Bilingual Spanish/English

Dispatch scheduling

Calm under pressure

Home-health scheduling

Job description

Job title: Dispatcher — Routing & Field Scheduling (Remote)

Location: Traverse City, MI HQ

Preferred: Michigan remote with regular travel to HQ · Nationwide remote considered — in that order of preference. HQ strongly preferred for this hub seat — routes publish early (field operations run Central & Eastern time zones).

Job type: Full-time, W-2

The role

You turn care plans into drivable days. Our Nurse Navigators set each patient's standing weekly appointment window; you build and publish the daily routes inside each pod, keep our 24–48-hour promise for acute referrals, activate urgent coverage when a pod loses its clinician, and manage the exceptions — illness, weather, a patient who isn't home — without the day collapsing.

What you'll do

• Build and publish next-day routes for every active pod — stable templates built on standing windows, confirmed by every clinician before the day starts
• Own the exception queue in real time: re-sequence, swap, escalate
• Slot acute referrals inside 24–48 hours, even when it costs route elegance — the promise outranks the template
• Maintain pods inside the routing platform (member adds/moves, territory assignments) and report routing truth weekly: visits per day, drive time per visit, template stability
• Handle member exception calls (reschedules, delays) directly — in English and Spanish

What you bring

• Demonstrated experience running a route-optimization platform (OptimoRoute, Route4Me, or similar) in a live operation — you will own pod maintenance in the platform from day one
• Bilingual Spanish/English required — exception calls are part of the job, and our members must understand the person calling
• 2+ years in dispatch, scheduling, logistics coordination, or home-health operations
• Calm, exact communication under time pressure; fluency with maps, drive-time tools, and spreadsheets
• Home-health or field-clinician scheduling experience is a plus

Pay & benefits — stated plainly

• Base salary 58,000-72,000 — we recruit toward the top of the band for proven routing-platform experience
• Quarterly variable pay (target 12% of base) tied to route performance and enterprise results — funded from collected results and explained in full in your offer documents
• Health, dental, vision (100% of employee premium), 401(k) with 4% match after 90 days, PTO with planned dispatch coverage

Who this is not for:

passive schedulers who wait for the phone to ring. When a route blows up at 9 AM, you rebuild it by 9:15 and tell a surgeon where to drive next — professionally, and without flinching.

About Old Mission Advanced Care

Old Mission Advanced Care delivers home-based wound care in geographic "pods" — small territories where one clinician sees a full day of patients with minimal windshield time. Density is destiny in home care, and the Dispatcher is the person who makes density real. We're launching our Texas and Florida pods now.