Healthcare Dining & Catering Manager

Compass Group USA; Walnut Hills (OH); Sur place; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Résumé du poste

The Retail & Executive Catering Manager oversees retail dining, executive catering, physician dining, and physician lounge services in a high-volume healthcare environment. This role leads daily operations, customer service, staffing, financial performance, regulatory compliance, and hospitality excellence across multiple service areas.

The manager serves as the primary liaison to executives, physicians, clients, and key stakeholders while overseeing VIP events, retail operations, and catering

Qualifications

• Bachelor’s degree in foodservice, hospitality, business, nutrition, or a related field preferred.
• Four years of foodservice experience, including two years in a leadership or management role.
• Experience managing retail foodservice and catering programs.
• Healthcare, hospitality, corporate dining, higher education, hotel, or conference center experience preferred.
• Strong knowledge of foodservice operations, catering, customer service, food safety, labor management, and cost controls.
• Experience with budgeting, inventory, cash handling, financial reporting, and P&L accountability.
• Proven ability to recruit, develop, coach, and lead employees.
• Strong communication and relationship-building skills.
• ServSafe certification required or must be obtained within the required timeframe.
• Ability to work flexible hours, including occasional evenings and weekends.

Responsabilités

• Oversee retail dining, executive catering, physician dining, and physician lounge operations.
• Serve as the primary contact for executives, physicians, clients, and stakeholders.
• Coordinate executive meetings, VIP events, physician functions, and special events.
• Partner with culinary leadership on menus, quality, and client preferences.
• Hire, train, coach, schedule, and manage supervisors and frontline associates.
• Manage staffing, labor resources, timekeeping, and employee engagement.
• Drive customer satisfaction, service recovery, and continuous improvement.
• Manage budgets, labor and food costs, inventory, cash controls, pricing, and financial reporting.
• Create and manage banquet event orders and event billing.
• Review operational and sales reports to improve profitability and satisfaction.
• Oversee merchandising, marketing, and promotional standards.
• Ensure compliance with food safety, sanitation, Joint Commission, and health department requirements.
• Maintain required operational, safety, training, and compliance documentation.
• Serve as a preceptor for dietetic interns.
• Perform other duties as assigned.

Connaissances

Leadership

Staff development

Budgeting

Customer service

Communication

Problem solving

Formation

Bachelor’s degree in foodservice, hospitality, business, nutrition, or a related field

Outils

CBORD

Microsoft Office

Description du poste

The Retail & Executive Catering Manager oversees retail dining, executive catering, physician dining, and physician lounge services in a high-volume healthcare environment. This role leads daily operations, customer service, staffing, financial performance, regulatory compliance, and hospitality excellence across multiple service areas.

The manager serves as the primary liaison to executives, physicians, clients, and key stakeholders while overseeing VIP events, retail operations, and catering