Healthcare Digital Experience Manager

Unlockhealth; Chicago (IL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive Salary

Health, dental, and vision benefits

401(k) with company match

Unlimited PTO

Parental Leave

Job summary

Unlock Health is seeking a Client Experience Manager to steward day-to-day relationships across a portfolio of healthcare-focused digital accounts. You’ll lead web development, redesigns, and ongoing maintenance, translating client goals into actionable briefs for strategy, creative, UX, content, analytics, and tech teams.

You’ll collaborate with senior leaders to grow accounts, align digital initiatives with broader marketing objectives, and ensure on-time delivery while keeping client

Qualifications

• 3+ years of client services or account management experience.
• Experience leading client-facing website development or ongoing maintenance engagements.

Responsibilities

• Own day-to-day client relationships across a portfolio of web development and maintenance accounts.
• Lead website builds, redesigns, enhancements, integrations, migrations, and optimization initiatives; manage launch to post-launch support.
• Translate client objectives into briefs, scopes, and strategic recommendations for cross-functional teams.
• Collaborate with PM, strategy, creative, content, UX/UI, analytics, SEO, and engineering to meet timelines and budgets.
• Guide discussions on digital strategy, content, analytics, SEO, accessibility, and platform considerations.

Skills

Client services

Account management

Digital project leadership

Cross-functional coordination

Client communication

Education

Bachelor’s degree

Tools

CMS platforms

Job description

Unlock Health is seeking a Client Experience Manager to steward day-to-day relationships across a portfolio of healthcare-focused digital accounts. You’ll lead web development, redesigns, and ongoing maintenance, translating client goals into actionable briefs for strategy, creative, UX, content, analytics, and tech teams.

You’ll collaborate with senior leaders to grow accounts, align digital initiatives with broader marketing objectives, and ensure on-time delivery while keeping client