Patient Portal Help Desk Agent I – Tech Support

Healthtech Inc; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Nordic seeks a Portal Service Desk Agent I to deliver day-to-day technical support for hardware and software to employees. You will handle calls, chats, and emails, diagnose issues, document them, and escalate when needed, while adhering to policies and contributing to team initiatives.

The role emphasizes customer service, quick learning of new software, and strong attention to detail. Some night/weekend shifts may be required in this fast-paced healthcare IT environment.

Qualifications

• Excellent customer service and communication skills.
• Proficient in English; Spanish is a plus.
• Able to learn new software quickly and type accurately.
• Ability to apply problem-solving skills to repetitive tasks.
• Willing to work nights and weekends as needed.
• Strong attention to detail and organizational skills.
• Able to work independently and as part of a team.
• Demonstrates Nordic maxims.

Responsibilities

• Provide excellent customer service to end users.
• Qualify issues over the phone to determine needs.
• Document and transition issues following escalation protocols.
• Use ticketing system to record incidents and resolutions.
• Investigate and diagnose issues using available tools and research.
• Adhere to HIPAA-like policies and client expectations.
• Attend team meetings and participate in projects as needed.

Skills

Customer service

English proficiency

Typing skills

Problem solving

Team player

Independent worker

Nordic maxims

Tools

Ticketing system

Job description

Nordic seeks a Portal Service Desk Agent I to deliver day-to-day technical support for hardware and software to employees. You will handle calls, chats, and emails, diagnose issues, document them, and escalate when needed, while adhering to policies and contributing to team initiatives.

The role emphasizes customer service, quick learning of new software, and strong attention to detail. Some night/weekend shifts may be required in this fast-paced healthcare IT environment.