Healthcare Data Insights Analyst

Datavant; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Datavant is seeking a Customer Insights Analyst to transform customer and operational data into actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data, partnering with Customer Success, Operations, and stakeholders to build dashboards and respond to business questions.

The role focuses on identifying trends, monitoring performance, and driving improvements in customer experience and operational outcomes through data-driven storytelling and scalable

Qualifications

• Bachelor’s degree in a related field.
• 3+ years in business analysis, customer insights, data analytics, or related role.
• Experience with business intelligence and data visualization tools, including Sigma Computing.
• Strong proficiency in SQL and relational database concepts; familiarity with cloud data warehouses such as Snowflake.
• Strong analytical and problem‑solving skills; ability to interpret data and develop actionable insights.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong written and verbal communication skills; ability to present findings to technical and non‑technical audiences.
• Strong attention to detail and commitment to data accuracy and quality.
• Ability to manage multiple priorities and collaborate in a fast‑paced, cross‑functional environment.

Responsibilities

• Collect, clean, and analyze customer and operational data from multiple sources to identify trends, patterns, risks, and opportunities.
• Develop and maintain Sigma dashboards, recurring reports, and performance summaries that provide visibility into key customer and business metrics.
• Use SQL to retrieve, combine, and analyze data in support of reporting and business decision‑making.
• Monitor key performance indicators and translate findings into clear, actionable insights for Customer Success, Operations, and leaders.
• Conduct ad hoc analyses to answer questions related to customer performance, medical record retrieval, operational outcomes, and business trends.
• Develop presentations and visual stories that communicate complex findings clearly.
• Partner with stakeholders to understand business needs, define reporting requirements, and recommend analytical solutions.
• Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis.
• Support evaluating business initiatives by measuring results and impact on customer and operational outcomes.
• Document business requirements, metric definitions, analytical methodologies, and key findings.
• Validate data accuracy and consistency across dashboards, reports, and analyses.
• Support the continued development of scalable reporting and customer insights capabilities within the Payer Retrieval business.

Skills

SQL

Data analysis

Data visualization

Excel

Communication

Attention to detail

Cross-functional collaboration

Education

Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, or related field

Tools

Sigma Computing

Tableau

Power BI

Snowflake

Job description

Datavant is seeking a Customer Insights Analyst to transform customer and operational data into actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data, partnering with Customer Success, Operations, and stakeholders to build dashboards and respond to business questions.

The role focuses on identifying trends, monitoring performance, and driving improvements in customer experience and operational outcomes through data-driven storytelling and scalable