Customer Insights Analyst

Datavant; Northern (KY); On-site; USD 80,000 - 100,000; Full time

Job summary

Datavant is a data collaboration platform trusted for healthcare. The Customer Insights Analyst will transform customer and operational data into actionable insights for the Payer Retrieval business, partnering with Customer Success and Operations to build dashboards and respond to business questions.

The role emphasizes data quality, cross‑functional collaboration, and presenting findings to both technical and non‑technical audiences to improve customer experience and operational performance.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years of experience in business analysis or data analytics.
• Experience with BI and data visualization tools including Sigma Computing.

Responsibilities

• Collect, clean, and analyze customer and operational data from multiple sources.
• Develop and maintain dashboards and recurring reports for visibility into key metrics.
• Use SQL to retrieve, combine, and analyze data for reporting and decision-making.
• Monitor KPIs and translate findings into actionable insights for leadership.
• Create presentations and visual stories communicating complex findings clearly.

Skills

SQL

Data analysis

Stakeholder communication

Education

Bachelor’s degree

Tools

Sigma Computing

Tableau

Power BI

Snowflake

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Role Summary:

The Customer Insights Analyst will transform customer and operational data into clear, actionable insights for our Payer Retrieval business. This role will collect, analyze, and visualize data to identify trends, monitor performance, and help teams better understand customer needs and business outcomes. The analyst will partner with Customer Success, Operations, and other cross‑functional stakeholders to develop dashboards, respond to business questions, and identify opportunities to improve the customer experience and operational performance.

Key Responsibilities:

• Collect, clean, and analyze customer and operational data from multiple sources to identify trends, patterns, risks, and opportunities.
• Develop and maintain Sigma dashboards, recurring reports, and performance summaries that provide visibility into key customer and business metrics.
• Use SQL to retrieve, combine, and analyze data in support of reporting and business decision-making.
• Monitor key performance indicators and translate findings into clear, actionable insights for Customer Success, Operations, and business leaders.
• Conduct ad-hoc analyses to answer questions related to customer performance, medical record retrieval, operational outcomes, and business trends.
• Develop presentations and visual stories that communicate complex findings in a clear and compelling way.
• Partner with stakeholders to understand business needs, define reporting requirements, and recommend analytical solutions.
• Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis.
• Support the evaluation of business initiatives by measuring results and assessing their impact on customer and operational outcomes.
• Document business requirements, metric definitions, analytical methodologies, and key findings.
• Validate data accuracy and consistency across dashboards, reports, and analyses.
• Support the continued development of scalable reporting and customer insights capabilities within the Payer Retrieval business.
• Other relevant duties and responsibilities as assigned.

Basic Qualifications:

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field.
• 3+ years of experience in business analysis, customer insights, data analytics, operations analytics, or a related role.
• Experience working with business intelligence and data visualization tools, including Sigma Computing.
• Strong proficiency in SQL and relational database concepts; familiarity with cloud data warehouses, such as Snowflake.
• Strong analytical and problem‑solving skills, with the ability to interpret data and develop actionable insights.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong written and verbal communication skills, including the ability to present findings to both technical and non‑technical audiences.
• Strong attention to detail and a commitment to data accuracy and quality.
• Ability to manage multiple priorities and collaborate effectively in a fast‑paced, cross‑functional environment.
• Curiosity and a demonstrated ability to learn new business processes, tools, and data sources quickly.
• Hands‑on experience building reports in cloud visualization platforms (Tableau, Power BI).

Desired Qualifications:

• Hands‑on experience building reports in Sigma Computing
• Experience supporting Customer Success, client-facing, or operational teams through data and insights.
• Experience within healthcare, health technology, payer services, or medical record retrieval.
• Familiarity with payer operations, risk adjustment, quality programs, or medical record retrieval workflows.
• Experience developing customer‑facing or executive‑level reports and presentations.
• Knowledge of data modeling, metric development, and dashboard design best practices.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high‑performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high‑growth, high‑performance, health technology company that rewards our employees for transforming health care through creating industry‑defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is: $80,000 - $100,000 USD

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.