Healthcare Customer Success Leader — Strategy & Growth

RiverPark Ventures; New York (NY); Presencial; USD 175 000 - 235 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare plans

Family-building benefits

Flexible time off

Annual wellness stipend

401(k) with employer match

Stock-based equity grants

Resumo da oferta

CLEAR is building the secure identity platform of the future, empowering safer experiences in healthcare and beyond. The Senior Manager Customer Success – Healthcare will own CLEAR’s customer success strategy across healthcare partners, driving adoption, retention, and expansion.

You’ll lead executive relationships, partner cross-functionally to shape scalable experiences, and oversee end-to-end implementations in healthcare settings, traveling as needed.

Qualificações

• 6+ years in customer success or related roles with healthcare focus.
• Proven ability to drive adoption, retention and revenue expansion.
• Deep understanding of healthcare ecosystems (health systems, payers, digital health).
• Strong executive presence and stakeholder management.
• Translate complex problems into scalable solutions.

Responsabilidades

• Own and execute the healthcare customer success strategy across partners.
• Drive adoption, retention and expansion of CLEAR's identity solution.
• Establish executive relationships across healthcare organizations.
• Collaborate with Business Development, Product, Technology, and Operations.
• Lead end-to-end lifecycle management for healthcare implementations.

Conhecimentos

Healthcare cs

Executive relations

Cross-functional

Strategic planning

Travel willingness

Descrição da oferta de emprego

CLEAR is building the secure identity platform of the future, empowering safer experiences in healthcare and beyond. The Senior Manager Customer Success – Healthcare will own CLEAR’s customer success strategy across healthcare partners, driving adoption, retention, and expansion.

You’ll lead executive relationships, partner cross-functionally to shape scalable experiences, and oversee end-to-end implementations in healthcare settings, traveling as needed.