Healthcare Customer Service Supervisor — Lead & Mentor Team

Baylor Scott & White Health; Dallas (TX); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) with 5% match

Tuition Reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health in Dallas is seeking a Supervisor Customer Service CBS to oversee coordinators and specialists who respond to patient requests, ensuring high quality patient experiences and guiding education, training, and mentorship.

You will assess staffing needs, monitor timecards, and support in resolving complex issues with emphasis on Epic and Revenue Cycle operations.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent.
• EXPERIENCE - 5 Years of Experience.

Responsibilities

• Oversees daily department operations, including workload flow, delegating assignments, and managing employee issues.
• Builds sustainable relationships and trust with staff as well as internal/external customers through open and interactive communication.
• Review daily and weekly statistical reports for compliance with department expectations and goals.
• Prepares monthly and annual results and performance reports as needed.
• Evaluates staff performance and provides learning or coaching opportunities; develops tip sheets or educational material or takes corrective action when necessary.

Education

H.S. Diploma/GED Equivalent

Job description

Baylor Scott & White Health in Dallas is seeking a Supervisor Customer Service CBS to oversee coordinators and specialists who respond to patient requests, ensuring high quality patient experiences and guiding education, training, and mentorship.

You will assess staffing needs, monitor timecards, and support in resolving complex issues with emphasis on Epic and Revenue Cycle operations.