On-Site Healthcare Customer Care Specialist

Labcorp; Dublin (OH); On-site; USD 24,796 - 34,440; Full time

Job summary

Labcorp in Dublin, OH is seeking an on-site Customer Service Representative to support patients and healthcare providers with courteous and accurate information.

The successful candidate will handle inquiries via calls and online channels, maintain HIPAA-compliant records, and collaborate with teams to ensure high-quality service. Bilingual Spanish is preferred; pay is $18.50–$25.00 per hour with benefits, schedule Tue–Sat, rotating Sundays.

Qualifications

• High School Diploma or GED required.
• Minimum 3 months of customer service experience.
• Bilingual in Spanish preferred.

Responsibilities

• Act as a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Skills

Bilingual in Spanish

Strong customer service orientation

Written and verbal communication

Attention to detail

Team collaboration

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office

Salesforce.com

Laboratory Information Systems

Job description

Labcorp in Dublin, OH is seeking an on-site Customer Service Representative to support patients and healthcare providers with courteous and accurate information.

The successful candidate will handle inquiries via calls and online channels, maintain HIPAA-compliant records, and collaborate with teams to ensure high-quality service. Bilingual Spanish is preferred; pay is $18.50–$25.00 per hour with benefits, schedule Tue–Sat, rotating Sundays.