Healthcare Customer Service Specialist

The Health Plan of West Virginia Inc; East Side (WV); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

The Health Plan of West Virginia Inc seeks a Customer Service Representative to answer 40–60 calls daily from members and providers. You will use medical terminology and coding knowledge (CPT/ICD, NDC) while delivering accurate information and timely correspondence.

The role requires strong communication skills and familiarity with the health care system, in a full-time on-site setting in Charleston, WV. Applicants should have a high school diploma, prior call center experience, and good PC

Formación

• High School Graduate preferred; 1–2 years college with health focus.
• Strong ability to relate to a variety of people non-judgmentally.
• Strong organizational, verbal, and written communication skills.
• Knowledge of the health care system is helpful.
• PC and keyboard skills required.
• Proficiency in English spelling and usage.

Responsabilidades

• Takes an average of 40-60 calls daily.
• Uses the required application proficiently to perform duties as a Customer Service Representative.
• Maintains monthly monitoring score of 90% accuracy or above on the 17 Points of Excellence.
• Understands departmental policies and procedures.
• Performs tasks with minimal supervision and meets annual performance expectations.
• Maintains a positive attitude and good attendance.
• Documents calls according to guidelines.

Conocimientos

Call center experience

Medical terminology

CPT ICD coding

NDC coding

Coordination of Benefits

Verbal and written communication

PC / keyboard skills

Educación

High School Graduate

Herramientas

PC skills

Descripción del empleo

The Health Plan of West Virginia Inc seeks a Customer Service Representative to answer 40–60 calls daily from members and providers. You will use medical terminology and coding knowledge (CPT/ICD, NDC) while delivering accurate information and timely correspondence.

The role requires strong communication skills and familiarity with the health care system, in a full-time on-site setting in Charleston, WV. Applicants should have a high school diploma, prior call center experience, and good PC