Hybrid Healthcare Support Specialist

Acentra Health, LLC; Charleston (WV); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Hybrid work

On-site 1 day/week

Job summary

Acentra Health, LLC seeks a Customer Service Representative to join our team in Charleston, WV. This hybrid role requires on-site work one day per week and focuses on handling inbound calls, data entry, and providing resolution to customer questions and requests while following internal policies.

Ideal candidates will have a high school diploma or GED, 2+ years in administrative support or customer service, and excellent communication skills.

Qualifications

• Must have a high school diploma or GED.
• 2+ years in an administrative support or customer service position.
• Must have excellent customer service and communication skills, must be able to multi-task and prioritize.
• Experience handling customer inquiries through phone, email, fax, or mail.

Responsibilities

• Answer incoming telephone calls and process data entry.
• Prepare and mail notices of decision and other program letters.
• Assist callers with program information and questions.
• Develop working knowledge of internal policies, procedures, and services.

Skills

Customer service

Communication skills

multitasking

Data entry

Education

High school diploma or GED

Associate's or Bachelor's degree

Job description

Acentra Health, LLC seeks a Customer Service Representative to join our team in Charleston, WV. This hybrid role requires on-site work one day per week and focuses on handling inbound calls, data entry, and providing resolution to customer questions and requests while following internal policies.

Ideal candidates will have a high school diploma or GED, 2+ years in administrative support or customer service, and excellent communication skills.