Healthcare Customer Service Representative - Onsite Greensboro, NC

Everise; Greensboro (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K & PTO

Job summary

Everise is seeking a customer service representative to handle inbound calls from members about healthcare benefits in Greensboro, NC. You will deliver compassionate, patient service while guiding members through insurance questions and medical needs.

The role requires handling a high volume of calls, navigating multiple systems, and maintaining performance metrics. On-site work with flexible hours including evenings and weekends is expected.

Qualifications

• Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
• Professionally handle a high volume of incoming calls.
• Ability to utilize and navigate multiple systems simultaneously.
• Meet or exceed company and client performance metrics.
• Schedule flexibility to include weekends, evenings, holidays, and occasional overtime.

Responsibilities

• Answer inbound calls from members regarding healthcare benefits.
• Provide empathetic, patient guidance to resolve questions and issues.
• Navigate multiple systems simultaneously to document and resolve inquiries.
• Adhere to performance metrics and participate in occasional overtime as needed.

Skills

Customer service

Patience

Understanding

Compassion

Education

High school diploma or GED

Job description

Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.Job Requirements:Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.Professionally handle a high volume of incoming calls.Ability to utilize and navigate multiple systems simultaneously.Be dependable and meet all attendance requirements.Resolve customer issues via one-call resolution guidelines and/or escalated processes.Meet or exceed company and client performance metrics.Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.Responsible for handling de-escalation callsAbility to accept and embrace changes within the current business environment.Qualifications:Must be able to work onsite: 4161 Piedmont Parkway, Greensboro, NC 27410High school diploma or GEDAbility to pass a background check and drug screen.A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.Strong decision-making and analytical abilities.Ability to identify customer needs and articulate products and services.Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.Highly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirements.Be a team player.Equipment Requirements:Employee to provide one of the following headsets is required :Plantronics 3320 BlackwirePlantronics 3220 BlackwirePlantronics 5220 BlackwirePlantronics EncorePro 520 + DA80 USB Plug AdapterIf you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.