Healthcare Customer Service Representative - Remote

SARL ARTILEC; Virginia; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Healthcare Customer Service Representative to join their remote team. This entry-level position is perfect for individuals who enjoy helping others and possess strong communication skills. You will be responsible for resolving customer inquiries through various channels, ensuring a positive experience while maintaining professionalism. The role offers a supportive virtual environment and a range of benefits, including health insurance and a 401(k) plan. If you are passionate about customer service and eager to make a difference, this opportunity is for you.

Benefits

401(k) with matching

Dental, health, and vision insurance

Employee assistance and discount programs

Flexible spending account

Life insurance

Paid time off

Referral program

Qualifications

• Ability to work remotely in a virtual team environment.
• Strong oral and written communication skills.
• 6 months of customer service experience preferred.

Responsibilities

• Connect with customers via phone, email, chat, or social media.
• Calmly resolve and de-escalate issues.
• Track call-related information for auditing and reporting.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Typing Speed

Organization Skills

Education

High School Diploma or GED

Tools

Windows Operating Systems

Desktop Computer Systems

Job description

Healthcare Customer Service Representative - Remote

Join us to apply for the Healthcare Customer Service Representative - Remote role at SARL ARTILEC.

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

Healthcare Customer Service Representatives handle customer inquiries by responding to questions, issues, and concerns with innovative solutions.

1. Connect with customers via phone, email, chat, or social media to resolve questions or concerns.
2. Calmly resolve and de-escalate issues.
3. Escalate interactions when necessary.
4. Respond to requests for assistance and process payments if needed.
5. Track call-related information for auditing and reporting.
6. Provide feedback on call issues.
7. Upsell services when required.

Qualifications

• Ability to work remotely in a virtual team environment.
• Preferred: 6 months of customer service experience.
• Must be over 18 years old.
• Ability to type at least 25 words per minute.
• High School Diploma or GED.
• Comfortable with desktop computer systems.
• Strong oral and written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Good organization and work prioritization skills.

Benefits

• 401(k) with matching
• Dental, health, and vision insurance
• Employee assistance and discount programs
• Flexible spending account
• Life insurance
• Paid time off
• Referral program

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Construction

Referrals can double your chances of interviewing at SARL ARTILEC.