Healthcare Customer Service Representative (REMOTE)

VIATEQ Corporation; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

VIATEQ Corporation is seeking a Healthcare Customer Service Representative to provide exceptional support to clients in a remote setting. The ideal candidate will excel in communication, problem-solving, and customer service, ensuring a positive experience for all inquiries. This role offers a competitive hourly wage based on experience and qualifications.

Benefits

Healthcare

401(k)

Paid time off

Professional development support

Qualifications

• High School Diploma or GED required.
• Healthcare-related certification preferred.
• Strong communication and customer service skills essential.

Responsibilities

• Answer inbound calls professionally to resolve inquiries and complaints.
• Identify customer concerns and offer effective solutions.
• Maintain detailed records of calls and actions taken.

Skills

Communication

Customer Service

Problem Solving

Multitasking

Computer Skills

Education

High School Diploma or GED

Healthcare-related certification

Job description

Healthcare Customer Service Representative (REMOTE)

Join to apply for the Healthcare Customer Service Representative (REMOTE) role at VIATEQ Corporation.

VIATEQ Corporation is seeking a dedicated and motivated Customer Service Representative to deliver top-tier support to our clients. As the first point of contact, you will handle inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for service excellence. This is a remote position requiring a reliable internet connection.

Responsibilities

1. Answer inbound calls professionally to resolve inquiries, complaints, and issues according to client instructions.
2. Identify customer concerns and offer effective solutions to ensure satisfaction.
3. Provide accurate information and timely solutions to customer questions.
4. Resolve customer issues, ensuring satisfactory outcomes.
5. Maintain detailed records of calls, actions taken, and follow-up needs.
6. Ensure confidentiality and privacy during all interactions.
7. Adhere to quality assurance standards, handling calls courteously and efficiently.
8. Utilize technical systems, including computers and call center software, to manage customer issues.
9. Collaborate with team members to resolve complex issues and meet customer needs.
10. Maintain a reliable internet connection, preferably wired via Ethernet, avoiding cellular data.

Basic Qualifications

• High School Diploma or GED
• Healthcare-related certification
• Strong communication and customer service skills
• Excellent problem-solving abilities
• Proficient computer skills
• Ability to multitask and sit for extended periods
• Ability to pass a background check
• Reliable internet connection, essential for remote work

Preferred Qualifications

• Bilingual in Spanish
• Previous experience as a Customer Service Representative
• Ability to pass a Public Trust Clearance (for government clients)

Compensation Range

$15-$25 per hour, based on experience, location, and other factors.

About VIATEQ

VIATEQ provides collaborative solutions for federal agencies, enabling flexible, successful teamwork anywhere, anytime. We offer competitive pay and benefits, including healthcare, 401(k), paid time off, and professional development support.

Equal Opportunity Statement

We are committed to equal employment opportunities and prohibit discrimination, harassment, and retaliation in accordance with applicable laws.