Healthcare Customer Service Rep- Remote NC/SC
Employee Relations Associates, Inc.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
TalentBridge is seeking Seasonal Reimbursement Specialists for a remote program serving NC/SC patients. The role runs December 2026 through February 2027 with equipment pickup in Charlotte, NC during the first week of December.
Pay is $18.00/hour, full-time 40 hours/week, and training requires 100% attendance in December. Role involves insurance and benefits verification for prescribed therapies, payer inquiries, documentation, and coordinating with patients and providers.
Qualifications
- Experience in healthcare customer service, benefits verification, insurance, reimbursement, patient access, or call center environments.
- Ability to verify insurance coverage and navigate multiple systems.
- Strong data entry and documentation skills with attention to HIPAA requirements.
Responsibilities
- Conduct insurance and benefits verification for patients receiving prescribed therapies.
- Contact insurers and payers to confirm eligibility, coverage, and reimbursement details.
- Document patient insurance information accurately in internal systems.
- Communicate with patients, providers, pharmacies, payers, and internal teams regarding coverage.
- Resolve missing or conflicting insurance data and escalate complex issues as needed.
- Make outbound and handle inbound calls to complete benefit investigations.
- Maintain confidentiality and document all interactions and case activity.
- Follow workflows, quality standards, and HIPAA requirements; work in a high-volume environment.
Skills
Job description
Location: Remote - Must Reside in North Carolina or South Carolina
Pay: $18.00/hour
Schedule: Full-Time, 40 Hours per Week
Start Date: December 2026
Duration: Seasonal Assignment through approximately the end of February 2027
Equipment Pickup: REQUIRED in Charlotte, NC during the first week of December
We are hiring Seasonal Reimbursement Specialists to support a large-scale annual healthcare benefits and insurance reverification program. This is an excellent opportunity for candidates with experience in healthcare customer service, benefits verification, insurance, reimbursement, patient access, pharmacy services, or high-volume call center environments.
This is a 100% remote/work-from-home position after equipment pickup, supporting patients with insurance and benefit verification related to prescribed therapies.
Candidates must currently reside in North Carolina or South Carolina.
All selected candidates will be required to pick up their company-provided equipment IN PERSON in Charlotte, NC during the first week of December 2026. Equipment cannot be shipped. Candidates must be able to travel to Charlotte for their scheduled pickup date in order to be considered.
- Conduct insurance and benefits verification for patients receiving prescribed therapies.
- Contact insurance companies and other payers to confirm eligibility, coverage, benefits, and reimbursement information.
- Review and accurately document patient insurance and benefits information within internal systems.
- Communicate with patients, healthcare providers, pharmacies, payers, and internal teams regarding coverage and benefit information.
- Research and resolve missing, incomplete, or conflicting insurance information.
- Make outbound calls and handle inbound communication as needed to complete benefit investigations.
- Accurately document all interactions and case activity while maintaining patient confidentiality.
- Follow established workflows, quality standards, productivity expectations, and HIPAA requirements.
- Escalate complex reimbursement or coverage issues to the appropriate team members.
- Work collaboratively within a fast-paced, high-volume patient services environment.
Training will take place during December 2026 and requires 100% attendance.
Following training, team members must be available to work an assigned 8-hour shift between 8:00 AM and 8:00 PM Eastern, Monday through Friday.
Candidates must be flexible regarding their assigned shift during the peak annual reverification season.
- Previous healthcare, insurance, pharmacy, reimbursement, benefits verification, patient access, or medical customer service experience strongly preferred.
- Experience communicating with insurance companies, healthcare providers, pharmacies, or patients is a plus.
- Strong customer service and professional communication skills.
- Comfortable working in a high-volume, metrics-driven environment.
- Strong attention to detail and accurate data-entry/documentation skills.
- Ability to navigate multiple computer systems while communicating by phone.
- Strong research, critical-thinking, and problem-solving skills.
- Reliable attendance and ability to complete the full seasonal assignment.
- Ability to work independently and successfully in a remote environment.
- Must reside in North Carolina or South Carolina.
- Must be able to pick up equipment in person in Charlotte, NC during the first week of December.
This is a great opportunity to gain additional experience within the pharmaceutical patient services and healthcare reimbursement industry while supporting patients during one of the busiest and most important times of the year.
Candidates with previous experience in benefits verification, reimbursement, patient access, specialty pharmacy, healthcare call centers, insurance verification, or pharmaceutical hub services are strongly encouraged to apply.
Location: Remote - Must Reside in North Carolina or South Carolina
Pay: $18.00/hour
Schedule: Full-Time, 40 Hours per Week
Start Date: December 2026
Duration: Seasonal Assignment through approximately the end of February 2027
Equipment Pickup: REQUIRED in Charlotte, NC during the first week of December
We are hiring Seasonal Reimbursement Specialists to support a large-scale annual healthcare benefits and insurance reverification program. This is an excellent opportunity for candidates with experience in healthcare customer service, benefits verification, insurance, reimbursement, patient access, pharmacy services, or high-volume call center environments.
This is a 100% remote/work-from-home position after equipment pickup, supporting patients with insurance and benefit verification related to prescribed therapies.
Candidates must currently reside in North Carolina or South Carolina.
All selected candidates will be required to pick up their company-provided equipment IN PERSON in Charlotte, NC during the first week of December 2026. Equipment cannot be shipped. Candidates must be able to travel to Charlotte for their scheduled pickup date in order to be considered.
- Conduct insurance and benefits verification for patients receiving prescribed therapies.
- Contact insurance companies and other payers to confirm eligibility, coverage, benefits, and reimbursement information.
- Review and accurately document patient insurance and benefits information within internal systems.
- Communicate with patients, healthcare providers, pharmacies, payers, and internal teams regarding coverage and benefit information.
- Research and resolve missing, incomplete, or conflicting insurance information.
- Make outbound calls and handle inbound communication as needed to complete benefit investigations.
- Accurately document all interactions and case activity while maintaining patient confidentiality.
- Follow established workflows, quality standards, productivity expectations, and HIPAA requirements.
- Escalate complex reimbursement or coverage issues to the appropriate team members.
- Work collaboratively within a fast-paced, high-volume patient services environment.
Training will take place during December 2026 and requires 100% attendance.
Following training, team members must be available to work an assigned 8-hour shift between 8:00 AM and 8:00 PM Eastern, Monday through Friday.
Candidates must be flexible regarding their assigned shift during the peak annual reverification season.
- Previous healthcare, insurance, pharmacy, reimbursement, benefits verification, patient access, or medical customer service experience strongly preferred.
- Experience communicating with insurance companies, healthcare providers, pharmacies, or patients is a plus.
- Strong customer service and professional communication skills.
- Comfortable working in a high-volume, metrics-driven environment.
- Strong attention to detail and accurate data-entry/documentation skills.
- Ability to navigate multiple computer systems while communicating by phone.
- Strong research, critical-thinking, and problem-solving skills.
- Reliable attendance and ability to complete the full seasonal assignment.
- Ability to work independently and successfully in a remote environment.
- Must reside in North Carolina or South Carolina.
- Must be able to pick up equipment in person in Charlotte, NC during the first week of December.
This is a great opportunity to gain additional experience within the pharmaceutical patient services and healthcare reimbursement industry while supporting patients during one of the busiest and most important times of the year.
Candidates with previous experience in benefits verification, reimbursement, patient access, specialty pharmacy, healthcare call centers, insurance verification, or pharmaceutical hub services are strongly encouraged to apply.
#INDWEST
- TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
