Healthcare Customer Service Rep | Remote

Carenet Health; United States; A distancia; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

401(k) plan with company match

Paid time off (PTO) and paid holidays

Flexible spending accounts (FSAs)

Employee wellness programs

Career development and growth

Descripción de la vacante

Carenet Health is seeking an Engagement Specialist for a remote, work-from-home role. Start date is 11/12/2026. You will reach out to health plan members, guide them to schedule care assessments, and provide encouragement to take the next step.

The position emphasizes empathetic service, diverse caller interaction, and a strong commitment to patient care. Responsibilities include delivering excellent customer service, supporting a 24/7 operation, and documenting interactions.

Formación

• High school degree or GED required.
• Spanish speaking is a plus.
• Reliable attendance and ability to adhere to a published schedule a must.

Responsabilidades

• Provide exceptional customer service and engagement via telephone.
• Respond to needs of a 24/7/365 operation as needed.
• Research, identify and solve problems; verify eligibility of services and places call backs as required.
• Meet and support established service, sales and business objectives by meeting and exceeding performance standards.
• Communicate effectively with callers from diverse backgrounds.
• Ability to multitask (think, talk, type) and document information clearly.

Conocimientos

Customer service

Communication skills

Multitasking

Spanish language (bonus)

Microsoft Office

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Overview

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Start date: 11/12/2026

Compensation & Benefits

At Carenet Health, we truly value the expertise and dedication of our team members — and we show it through a competitive and supportive package:

Pay: $15.00 per hour

Benefits include:

• Health, dental, and vision insurance

• 401(k) plan with company match

• Paid time off (PTO) and paid holidays

• Flexible spending accounts (FSAs)

• Employee wellness programs

• Career development and growth opportunities

See what makes this opportunity unique — watch a quick overview video. Job Preview Video

Ready to make a difference right from your home office?

At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health.

As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.

Responsibilities and Duties

The following responsibilities and duties must be successfully performed, without or without reasonable accommodation:

• Provides exceptional customer service and engagement via telephone
• Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/concerns that are assessed through outreach programs
• Respond to the needs of a 24/7/365 operation as needed
• Researches, identifies and solves problems; verify eligibility of services and places call backs as required
• Meets and supports established service and sales and business objectives by meeting and exceeding performance standards
• Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups
• Ability to multi-task (simultaneously think, talk, type)
• Uses excellent listening skills to receive, process and document detailed information

Qualifications

• High school degree or General Education Degree (GED) required
• Ability to read, write, and comprehend instructions and correspondence; Spanish speaking is a plus
• Ability to deal with and solve problems using solid judgment skills
• Computer skills required to include the ability to navigate through multiple programs; comfortable with dual screens; basic knowledge and understanding of Microsoft Office
• Reliable attendance and ability to adhere to a published schedule a must

Additional Information

• Completion of assessments may be required before moving forward in the hiring process.

• Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

Join Carenet Health and make every conversation count.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.