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Carenet Health; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Flexible spending accounts

Wellness programs

Career development

Job summary

Carenet Health in San Antonio, TX is seeking an Engagement Specialist to reach out to health plan members, guide them toward scheduling care assessments, and provide the encouragement they need to take the next step.

In this role you’ll be the reason someone gets the care they deserve, using empathy and clear information to build trust, overcome hesitations, and promote the value of the program through every call.

Qualifications

• High School Diploma or GED verified during background check.
• Strong computer skills including data entry and keyboarding.
• Experience using Microsoft Outlook and Word.
• Excellent customer service with a friendly, compassionate tone.

Responsibilities

• Make outbound calls to patients, members, and customers to discuss healthcare needs and scheduling.
• Present the value of the healthcare program and build trust with the member.
• Address hesitations and promote benefits to maximize engagement.
• Identify and resolve issues while delivering exceptional service.

Skills

Customer service

Empathy

Time management

Outlook

Word

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health.

As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.

Compensation

• Health, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

What You Will Do

• Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
• Bring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs – while being intentional in addressing hesitations to build trust and drive engagement.
• Turn Opportunities into Wins: Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcome.
• Make an Impact: Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages, proactively addressing hesitations, and reinforcing the value of taking action.
• Be a Problem-Solver: Identify, research, and resolve potential issues while delivering exceptional customer service, proactively highlighting the program’s benefits as part of the solution to build confidence and drive engagement.
• Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented
• Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience
• Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success
• Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations

Here’s What Helps You Thrive In This Role

• High School Diploma or GED (required and verified during background check)
• Strong computer skills — data entry, screen navigation, and solid keyboarding speed
• Experience using Microsoft Outlook and Word
• Excellent customer service skills and a friendly, compassionate tone
• Ability to stick to schedules and daily tasks
• Great oral and written communication skills
• Genuine empathy and care for others

Additional Information

• Completion of assessments may be required before moving forward in the hiring process.
• Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team.

Join Carenet Health and make every conversation count.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.