Healthcare CRM Project Lead – Salesforce

Kforce Inc; Madison (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Kforce is seeking a Project Manager in Fitchburg, WI to lead and support complex, client-facing initiatives with a strong focus on Salesforce CRM and Salesforce Marketing Cloud in healthcare and life sciences environments.

You will partner with clients and internal teams, manage scope, schedule, and budget, translate business requirements into actionable plans, and coordinate cross-functional work using Jira or Azure DevOps.

Qualifications

• Proven PM experience with scope, schedule, and budget.
• Client-facing experience building trust and managing expectations.
• Experience in account management or ongoing client engagement.
• Experience leading CRM implementations (Salesforce preferred).
• Strong understanding of CRMs, marketing automation, and call centers.
• Proficiency with Jira or Azure DevOps or similar tools.
• Strong written and verbal communication; ability to articulate status, risks, and recommendations.
• Highly organized and able to manage multiple workstreams independently.
• Solutions-oriented with a positive presence with clients and internal teams.

Responsibilities

• Lead end-to-end delivery of Salesforce CRM and/or Salesforce Marketing Cloud initiatives.
• Serve as a primary client-facing point of contact, managing relationships, expectations, and communication.
• Apply strong account management practices to support ongoing client success and long-term partnerships.
• Own project scope, timeline, and budget, ensuring clear alignment and proactive management.
• Translate business requirements into actionable project plans, milestones, and tasks.
• Manage work using Jira, Azure DevOps, or comparable platforms.
• Coordinate cross-functional teams including technical, marketing, and operations stakeholders.
• Identify risks, dependencies, and changes early, driving resolution independently and transparently.
• Maintain clear documentation, reporting, and project artifacts to support visibility and accountability.

Skills

Project management

Client-facing

CRM knowledge

Communication skills

Organizational skills

Multi-tasking

Tools

Jira

Azure DevOps

Job description

Kforce is seeking a Project Manager in Fitchburg, WI to lead and support complex, client-facing initiatives with a strong focus on Salesforce CRM and Salesforce Marketing Cloud in healthcare and life sciences environments.

You will partner with clients and internal teams, manage scope, schedule, and budget, translate business requirements into actionable plans, and coordinate cross-functional work using Jira or Azure DevOps.