Healthcare Coordinator: Drive Treatment Acceptance

PDS Health; Encinitas (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

PDS Health in Encinitas, CA is seeking a Healthcare Coordinator to partner with supported Dentists and help patients commit to the best treatment plan with urgency. You will educate patients on treatment choices and financial options, overcome objections, and keep the Dentist’s schedules productive to deliver a Perfect Patient Experience and create Patients for Life.

The role requires strong communication, financial acumen, and the ability to obtain insurance pre-authorizations while maintaining

Qualifications

• Knowledge of office practices, technology applications and patient insurances.
• Results oriented with proactive goal setting and persistence.
• Patient advocate with empathy and ethics.
• Process-focused, data-driven decision making and organizational skills.
• Financial acumen and understanding of local market drivers.
• Ability to influence and negotiate with patients to start treatment.

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Executes the HC Handoff in partnership with each clinician on every exam patient
• Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics and results
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Skills

Financial options education

Patient education

Objection handling

CRM systems

Education

High School Diploma or GED

Tools

PDS system

Job description

PDS Health in Encinitas, CA is seeking a Healthcare Coordinator to partner with supported Dentists and help patients commit to the best treatment plan with urgency. You will educate patients on treatment choices and financial options, overcome objections, and keep the Dentist’s schedules productive to deliver a Perfect Patient Experience and create Patients for Life.

The role requires strong communication, financial acumen, and the ability to obtain insurance pre-authorizations while maintaining