Healthcare Contact Center Specialist - Remote

Southwestern Health Resources; Dallas (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Southwestern Health Resources is seeking a proactive Contact Center Specialist to join our team in a hybrid capacity in Dallas, TX. You will handle inbound and digital inquiries from brokers, employers, providers, and members, delivering timely resolutions and routing as needed.

This role offers 40 hours per week, daytime hours, with remote work possible at manager's discretion. The ideal candidate has healthcare customer service experience and strong communication skills, with attention to

Qualifications

• Bachelor's or equivalent in healthcare/administration.
• Experience in healthcare customer service preferred.

Responsibilities

• Responds promptly to calls and digital or email contacts from brokers, employers, healthcare providers, and plan members.
• Assists with appointment scheduling, authorizations, referrals, and benefits navigation.
• Documents interactions per department protocol with accuracy.
• Supports resolution of fulfillment requests and referrals.
• Performs other duties and special projects as assigned.

Skills

Customer Service

Healthcare Knowledge

MS Office

Verbal Communication

Attention to detail

Education

Bachelor's in Healthcare Admin

Associate in Business Admin

High School Diploma

Tools

Excel

Outlook

Word

Job description

Southwestern Health Resources is seeking a proactive Contact Center Specialist to join our team in a hybrid capacity in Dallas, TX. You will handle inbound and digital inquiries from brokers, employers, providers, and members, delivering timely resolutions and routing as needed.

This role offers 40 hours per week, daytime hours, with remote work possible at manager's discretion. The ideal candidate has healthcare customer service experience and strong communication skills, with attention to