Healthcare Concierge

Otterbase, Inc.; Kansas City (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

OtterBase, Inc. is seeking compassionate Concierge professionals to join one of the region’s leading hospitals in Kansas City, MO. You will support patients and families, and help create a calm, seamless experience at every touchpoint.

This role blends hospitality with care, requiring strong communication, empathy, and the ability to stay composed in a fast-paced clinical environment. Training will familiarize you with hospital workflows and patient-facing service excellence.

Qualifications

• Experience in hospitality, guest services, or other customer-facing roles.
• Interest in healthcare and willingness to learn in a clinical environment.
• Strong communication, organization, and problem-solving skills.
• Ability to remain composed, adaptable, and engaged throughout the day.
• Genuine passion for creating exceptional experiences for others.

Responsibilities

• Support clinical teams by fulfilling non-clinical requests via the hospital app.
• Provide thoughtful, responsive assistance to patients and families.
• Balance empathy with efficiency in a fast-paced hospital setting.
• Support a culture of warmth, professionalism, and high-touch service.
• Act as a trusted resource to ensure personalized interactions.

Skills

Hospitality experience

Customer service

Communication skills

Problem solving

Adaptability

Job description

Together we're changing healthcare, this is your chance to be part of the action! OtterBase is seeking compassionate, service-driven professionals to join our client’s team as a Concierge at one of the region’s leading hospitals.

In this role, you will support clinical teams, assist patients and families, and help create a calm, seamless experience at every touchpoint. This is an opportunity to bring elevated hospitality into a healthcare environment where service truly makes a difference.

What You’ll Do

• Partner with nurses and clinical staff to manage and fulfill non-clinical requests through our client’s custom app.


• Provide thoughtful, responsive support to patients, families, and visitors.


• Balance empathy with efficiency in a dynamic, fast-paced hospital setting.


• Contribute to a culture that blends warmth, professionalism, and high-touch service.


• Serve as a trusted resource, helping ensure every interaction feels supportive and personalized.

What We’re Looking For

• Experience in hospitality, guest services, or other customer-facing roles.


• An interest in healthcare and a willingness to learn in a clinical environment.


• Strong communication, organization, and problem-solving skills.


• The ability to remain composed, adaptable, and engaged throughout the day.


• A genuine passion for creating exceptional experiences for others.

Why Join Our Team?

This boutique hospitality program is offered at select hospitals nationwide, bringing luxury-level service standards into healthcare settings. You’ll play a meaningful role in enhancing the patient and family experience while supporting care teams in impactful ways.