Healthcare Compliance & Student Services Specialist

Employee Workplace; Lisle (IL); Híbrido; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Short-term disability

Employee discounts

Career advancement opportunities

Resumo da oferta

Employee Workplace is seeking a Customer Service Representative to join our growing team. You will help ensure colleagues and students are compliant with healthcare benefit documents and support education initiatives.

This role, primarily coordinating and maintaining healthcare records for University programs, follows a hybrid schedule with in-office Mon-Thurs and remote Fridays. The position includes weekly pay and a comprehensive benefits package.

Qualificações

• Minimum 3 years of customer service experience with a focus on satisfaction and one-contact resolution.
• 1–3 years experience working in an educational institution is a plus.
• Excellent verbal & written communication with students and colleagues at varying professional levels.

Responsabilidades

• Interact with students and faculty via inbound calls regarding status of compliance documents.
• Review/approve/reject compliance documents and advise on overall compliance.
• Meet and exceed service level agreements and KPIs for individual and team goals.
• Communicate professionally in a written format via cases with students and faculty regarding compliance questions.
• Enter data into internal systems regarding dates and results of student screenings.
• Review Health Insurance auto enrollment errors, cost discrepancies, and resolve issues surrounding student health insurance.
• Update job aides and process documents.
• Review flagged screenings, determine next steps for students, and send disclosure documents via DocuSign.

Conhecimentos

Customer service

Communication

Multitasking

Ownership

MS Office

Problem-solving

Healthcare terminology

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Employee Workplace is seeking a Customer Service Representative to join our growing team. You will help ensure colleagues and students are compliant with healthcare benefit documents and support education initiatives.

This role, primarily coordinating and maintaining healthcare records for University programs, follows a hybrid schedule with in-office Mon-Thurs and remote Fridays. The position includes weekly pay and a comprehensive benefits package.