Healthcare Collections Specialist — 15% Commission

Hirebridge; Buffalo (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Life insurance

Paid time off

Paid holidays

Competitive hourly pay plus 15% commis

Job summary

UB Associates is seeking a motivated and service-oriented Collections Representative to join our Billing Department in a full-time onsite role in Buffalo, NY. The position focuses on supporting patients as they navigate outstanding balances while ensuring timely and accurate collection of past-due payments.

The Collections Representative will work closely with patients and internal teams to resolve billing concerns with professionalism, empathy, and a strong commitment to compliance and customer

Qualifications

• High school diploma or equivalent required.
• Associate's degree in healthcare administration or related field preferred.
• 1+ years of experience in medical collections, billing, or patient account services preferred.
• Strong communication and organizational skills.
• Calm, professional approach to resolving challenges.
• Customer service mindset with excellent attention to detail.

Responsibilities

• Contact patients regarding outstanding balances to arrange payments or establish payment plans.
• Review overdue accounts and follow up according to company policy.
• Respond to patient inquiries about balances and payment options with professionalism and empathy.
• Document all collection activities accurately in the system.
• Work no-show charge reports and $0 encounters to ensure all services are captured accurately.
• Collaborate with billing, front office, and clinical teams to resolve patient concerns.
• Monitor and respond to online reviews, maintaining a positive image for the practice.
• Maintain accurate records of all communications and account activity.
• Handle patient information in full compliance with PHI and HIPAA regulations.
• Follow all established policies, procedures, and confidentiality standards.

Skills

Strong communication

Organizational skills

Customer service mindset

Attention to detail

Education

High school diploma or equivalent

Associate's degree in healthcare administration

Job description

UB Associates is seeking a motivated and service-oriented Collections Representative to join our Billing Department in a full-time onsite role in Buffalo, NY. The position focuses on supporting patients as they navigate outstanding balances while ensuring timely and accurate collection of past-due payments.

The Collections Representative will work closely with patients and internal teams to resolve billing concerns with professionalism, empathy, and a strong commitment to compliance and customer