Healthcare Client Experience Specialist II

Community Services Group (CSG); Lancaster (Lancaster County); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K with employer match

Tuition assistance

Mentor program

Wellness opportunities

Job summary

Community Services Group seeks a Client Experience Ambassador 2 in Lancaster to deliver outstanding service to clients, partners, and staff. You will manage referrals, enter data in the Electronic Health Record, and handle initial paperwork, guiding the client from intake through service completion.

You'll work with interdisciplinary teams to ensure smooth operations, resolve authorization issues, and maintain high client satisfaction while reducing denials and delays.

Qualifications

• Bachelor's Degree or 4 years in healthcare office settings.
• Ability to multitask and adapt to changing needs.
• Commitment to confidentiality and client rights.

Responsibilities

• Provide extraordinary customer service to clients and colleagues.
• Enter referrals into EHR and complete initial paperwork.
• Manage day-of-service administration from intake to delivery.
• Coordinate authorizations to prevent service disruption and denials.
• Collaborate with programs to ensure a cohesive client experience.

Skills

Customer service

Confidentiality

Problem solving

Team collaboration

Multitasking

Flexible / adaptable

Travel (as needed)

Education

Bachelor's Degree

Healthcare Office Experience

Tools

Electronic Health Record (EHR)

Job description

Community Services Group seeks a Client Experience Ambassador 2 in Lancaster to deliver outstanding service to clients, partners, and staff. You will manage referrals, enter data in the Electronic Health Record, and handle initial paperwork, guiding the client from intake through service completion.

You'll work with interdisciplinary teams to ensure smooth operations, resolve authorization issues, and maintain high client satisfaction while reducing denials and delays.