Healthcare Client Experience Lead (Senior Manager)

Weber Shandwick; Chicago (IL); Hybrid; USD 95,000 - 110,000; Full time

Job summary

Weber Shandwick in Chicago, IL is seeking a Senior Manager, Client Experience, Health to lead strategic healthcare client work. The role centers on exceptional account management, clear communications, and delivering impact for patients and brands.

You will collaborate with cross-functional teams, shape annual and milestone plans, and mentor staff while managing budgets and resources to ensure high-quality delivery and measurable business outcomes.

Qualifications

• Bachelors Degree in Marketing, Communications, Public Relations or related field.
• 4 to 6 years PR/communications experience, preferably with healthcare experience.
• At least 2 to 3 years of experience managing/leading projects.
• Strong presentation skills, poise and professionalism.

Responsibilities

• Support account leads in day-to-day operations of workstreams and key projects.
• Supervise primarily biotech and pharma client accounts.
• Develop and review materials for client product and corporate milestones and social media channels.
• Collaborate with media, digital and creative teams.
• Mentor, coach and support team members to develop their skills.
• Maintain financial responsibility for accounts and manage budgets.

Skills

Account management

Healthcare experience

Education

Bachelors Degree

Job description

Weber Shandwick in Chicago, IL is seeking a Senior Manager, Client Experience, Health to lead strategic healthcare client work. The role centers on exceptional account management, clear communications, and delivering impact for patients and brands.

You will collaborate with cross-functional teams, shape annual and milestone plans, and mentor staff while managing budgets and resources to ensure high-quality delivery and measurable business outcomes.