Healthcare Claims Denials & Support Specialist

Iowa Radiology, Inc.; West Des Moines (IA); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Life Insurance

Short-term and Long-term Disability

Paid Time Off and Paid Holidays

401k Retirement Plan

Referral Program

Job summary

Iowa Radiology, Inc. is seeking a skilled Customer Support & Denial Specialist to join our healthcare team in a hybrid capacity.

You will resolve claim denials, pursue appeals, and provide outstanding service to patients while coordinating with the Billing Manager and team. The ideal candidate will have at least two years of billing/insurance experience, knowledge of CPT/ICD-10 coding, and strong English communication skills.

Qualifications

• Minimum of two (2) years of billing and insurance experience.
• Knowledge of CPT and ICD-10 coding, modifiers, and insurance specifications preferred.
• Must be able to read, write, and speak fluent English.
• Experience with email, internet, and Microsoft Office products.

Responsibilities

• Resolve denied claims and determine action needed for resolution.
• Prepare and submit appeals when needed and understand appeal levels.
• Contact carriers by email, web inquiry, or phone to gather information.
• Track timely filing and appeal deadlines and prioritize work.
• Provide patient billing support and PCI-compliant credit card processing.

Skills

Billing & insurance experience

Communication skills

Organizational skills

Fluent English

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Iowa Radiology, Inc. is seeking a skilled Customer Support & Denial Specialist to join our healthcare team in a hybrid capacity.

You will resolve claim denials, pursue appeals, and provide outstanding service to patients while coordinating with the Billing Manager and team. The ideal candidate will have at least two years of billing/insurance experience, knowledge of CPT/ICD-10 coding, and strong English communication skills.