Healthcare Claims & Client Services Specialist

St. Luke’s University Health Network; Lehighton (Carbon County); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke’s University Health Network is seeking an Administrative Billing/Patient Services professional to process claims and manage patient accounts on site.

You will handle phone, mail, and in-person inquiries, verify insurance information, and maintain accurate records in accordance with regulations. The role requires prior healthcare billing exposure and experience in a busy office environment, with attention to detail and strong customer service skills.

Qualifications

• Previous experience with third party billing in a healthcare facility preferred.
• Previous experience in an office/administrative environment required.
• High School Diploma / GED required.

Responsibilities

• Process claims within assigned responsibility in a timely and efficient manner.
• Handle phone, mail, and personal inquiries from and regarding patient accounts; maintain documentation per regulations.
• Verify insurance information and perform accurate third party payer/workers' compensation verification.
• Communicate and/or update correct patient information to appropriate staff and systems.
• Provide courteous reception and guidance to patients with inquiries; assist with complaints and inquiries related to results or forms.
• Ensure compliance with Federal and State laws and hospital policies.

Skills

Customer service

Data entry

Telephone etiquette

Medical billing

Education

High School Diploma / GED

Job description

St. Luke’s University Health Network is seeking an Administrative Billing/Patient Services professional to process claims and manage patient accounts on site.

You will handle phone, mail, and in-person inquiries, verify insurance information, and maintain accurate records in accordance with regulations. The role requires prior healthcare billing exposure and experience in a busy office environment, with attention to detail and strong customer service skills.