Healthcare Call Center Pro: Patient Support & Billing

Talentify; Tyler (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Free lab services

Job summary

Clinical Pathology Laboratories, Inc. in Tyler, TX is seeking a customer-focused team member for our call center and laboratory support operations. You will provide exceptional service over the phone to patients, clients, and the lab team, process billing inquiries, and help callers understand charges.

The role is full-time on 1st shift with benefits, 40 hours weekly. Requirements include a high school diploma, 1 year in a call center or lab, strong communication and typing (35 wpm, 10-key).

Qualifications

• High School Diploma or equivalent.
• 1 year of experience in a call center or in the laboratory.
• Exceptional communication skills.
• Top-notch typing proficiency (at least 35 wpm), including 10-key.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service right over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

Skills

Excellent communication

Typing (35 wpm)

10-key data entry

Fast-paced work

Education

High School Diploma or equivalent

Tools

Call center software

Job description

Clinical Pathology Laboratories, Inc. in Tyler, TX is seeking a customer-focused team member for our call center and laboratory support operations. You will provide exceptional service over the phone to patients, clients, and the lab team, process billing inquiries, and help callers understand charges.

The role is full-time on 1st shift with benefits, 40 hours weekly. Requirements include a high school diploma, 1 year in a call center or lab, strong communication and typing (35 wpm, 10-key).