Healthcare Call Center Agent

CINQCARE; Buffalo (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical plans

401K

Dental & Vision

PTO

Pet insurance

Job summary

CINQCARE is seeking a Family Member Call Center Agent to deliver an exceptional patient experience by handling inbound and outbound communications for scheduling, reminders, and care coordination. You will route clinical requests, assist with medication refills, medical records, and documentation while upholding privacy standards.

Ideal candidates have 1–2 years in a high-volume medical call center, strong communication, and bilingual abilities.

Qualifications

• High school diploma or equivalent.
• Coursework/certification in medical office administration or healthcare communications preferred.
• Knowledge of medical terminology.

Responsibilities

• Handle high-volume inbound and outbound calls to schedule and reschedule appointments.
• Provide triage routing and coordinate medication refills, medical records, and forms.
• Support care coordination and patient education while ensuring privacy and HIPAA compliance.
• Meet performance and quality metrics such as first-contact resolution and schedule accuracy.

Skills

Communication

Active listening

De-escalation

Bilingual (English/Spanish)

Education

High school diploma

Medical office administration coursework

Medical terminology

Tools

MEDENT

Epic

Athenahealth

RingCentral

Job description

CINQCARE is seeking a Family Member Call Center Agent to deliver an exceptional patient experience by handling inbound and outbound communications for scheduling, reminders, and care coordination. You will route clinical requests, assist with medication refills, medical records, and documentation while upholding privacy standards.

Ideal candidates have 1–2 years in a high-volume medical call center, strong communication, and bilingual abilities.