Healthcare BPaaS GTM & Delivery Lead

IBM; Paramus (NJ); On-site; USD 140,000 - 230,000; Full time

Job summary

IBM Consulting is seeking a Senior Business Sales & Delivery Leader in Healthcare to drive new business, guide delivery teams, and foster strong client relationships in healthcare BPO/BPaaS with AI-first approaches. You will lead complex service engagements, ensure HIPAA compliance, and contribute to revenue growth while transforming client organizations.

The role requires deep healthcare expertise, proven ability to manage large programs, and strong sales acumen to win new business and

Qualifications

• Subject matter expert in Healthcare BPO/BPaaS with AI-first transformation experience.
• Experience managing large-scale healthcare services engagements.
• Proven HIPAA compliance know-how.
• Strong business development and sales abilities.
• Advanced consulting skills and industry knowledge for healthcare services growth.

Responsibilities

• Drive new business opportunities and contribute to solution development and sales.
• Deliver complex services and maintain client relationships with financial accountability.
• Lead billable client activities and participate in sector initiatives.
• Ensure HIPAA compliant applications and high delivery quality.
• Manage revenue growth and financial success of engagements.

Skills

Healthcare domain expertise

Sales & business development

Regulatory compliance

Complex services delivery

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Business Sales & Delivery Leader in Healthcare, you will be responsible for driving new sales, managing teams, and ensuring quality delivery while maintaining excellent client relationships. You will leverage your expertise in Healthcare BPO & BPaaS AI-first solutions and delivery to support organizational transformation and drive change management.

Your primary responsibilities will include:

• Drive New Business Opportunities: Identify and pursue new business opportunities, creatively participate in solution development and sales, and contribute to winning new business for IBM.
• Deliver Complex Services: Establish strong, trusted relationships with clients by articulating solutions for complex services delivery, and ensure the financial success of engagements directly managed.
• Lead Client Activities: Support and lead billable client activities within your area of practice, and participate in related sector, solution, or community activities.
• Ensure Compliance: Ensure applications developed and/or deployed are HIPAA compliant, and maintain high-quality delivery standards.
• Manage Financial Success: Account for the financial success of engagements directly managed, as well as the generation of services revenue with the sales of new business.

Required technical and professional expertise

• Deep Expertise in Healthcare: Proven experience as a subject matter expert in Healthcare BPO/BPaaS, with the ability to support organizational and cultural transformation, drive change management, and process excellence, proving AI-first and Automation led approaches to transformation.
• Experience with Large-Scale Services Engagements: Demonstrated knowledge of large and complex services engagements in the Healthcare industry, including the methods and skills needed to solve business problems.
• Regulatory Compliance Expertise: Experience ensuring applications developed and/or deployed are HIPAA compliant, with a strong understanding of the regulations and requirements.
• Complex Services Delivery Experience: Proven ability to deliver complex services, establishing strong, trusted relationships with clients through articulating solutions and ensuring financial success.
• Business Development and Sales Acumen: Experience identifying and pursuing new business opportunities, developing and selling solutions, and contributing to winning new business.

Preferred technical and professional experience

• Advanced Consulting Skills: Deep expertise in core consulting skills, with the ability to support organizational and cultural transformation, drive change management, and process excellence in the Healthcare industry.
• Industry Knowledge: Experience with the methods and skills needed to solve business problems in the Healthcare industry, including understanding of large and complex services engagements.
• Services Revenue Growth: Proven ability to generate services revenue through the sales of new business, with a strong understanding of the financial aspects of engagements and the ability to drive growth.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.