Healthcare BPaaS GTM & Delivery Lead

IBM; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

IBM Consulting in Austin seeks a Senior Business Sales & Delivery Leader in Healthcare to drive new business, shape AI-first healthcare solutions, and lead cross‑functional delivery teams with a client‑centric approach.

You will manage large-scale healthcare engagements, ensure HIPAA compliance, and grow services revenue while delivering measurable outcomes for clients through transformation and change management.

Qualifications

• Proven healthcare BPO/BPaaS expert with transformation and AI-first approaches.
• Experience with large-scale healthcare services engagements.
• HIPAA compliance experience and regulatory understanding.
• Strong business development and sales acumen.

Responsibilities

• Drive new sales opportunities and contribute to winning new business.
• Lead delivery of complex services with high client satisfaction.
• Manage client activities and ensure financial success of engagements.
• Ensure HIPAA compliance in applications and delivery.
• Guide teams and lead change management initiatives.

Skills

Healthcare BPO/BPaaS

AI-first transformation

Change management

Sales leadership

HIPAA compliance

Large-scale engagements

Revenue growth

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Business Sales & Delivery Leader in Healthcare, you will be responsible for driving new sales, managing teams, and ensuring quality delivery while maintaining excellent client relationships. You will leverage your expertise in Healthcare BPO & BPaaS AI-first solutions and delivery to support organizational transformation and drive change management.

Your primary responsibilities will include:

• Drive New Business Opportunities: Identify and pursue new business opportunities, creatively participate in solution development and sales, and contribute to winning new business for IBM.
• Deliver Complex Services: Establish strong, trusted relationships with clients by articulating solutions for complex services delivery, and ensure the financial success of engagements directly managed.
• Lead Client Activities: Support and lead billable client activities within your area of practice, and participate in related sector, solution, or community activities.
• Ensure Compliance: Ensure applications developed and/or deployed are HIPAA compliant, and maintain high-quality delivery standards.
• Manage Financial Success: Account for the financial success of engagements directly managed, as well as the generation of services revenue with the sales of new business.

Required technical and professional expertise

• Deep Expertise in Healthcare: Proven experience as a subject matter expert in Healthcare BPO/BPaaS, with the ability to support organizational and cultural transformation, drive change management, and process excellence, proving AI-first and Automation led approaches to transformation.
• Experience with Large-Scale Services Engagements: Demonstrated knowledge of large and complex services engagements in the Healthcare industry, including the methods and skills needed to solve business problems.
• Regulatory Compliance Expertise: Experience ensuring applications developed and/or deployed are HIPAA compliant, with a strong understanding of the regulations and requirements.
• Complex Services Delivery Experience: Proven ability to deliver complex services, establishing strong, trusted relationships with clients through articulating solutions and ensuring financial success.
• Business Development and Sales Acumen: Experience identifying and pursuing new business opportunities, developing and selling solutions, and contributing to winning new business.

Preferred technical and professional experience

• Advanced Consulting Skills: Deep expertise in core consulting skills, with the ability to support organizational and cultural transformation, drive change management, and process excellence in the Healthcare industry.
• Industry Knowledge: Experience with the methods and skills needed to solve business problems in the Healthcare industry, including understanding of large and complex services engagements.
• Services Revenue Growth: Proven ability to generate services revenue through the sales of new business, with a strong understanding of the financial aspects of engagements and the ability to drive growth.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.