Healthcare Benefits Eligibility Specialist

U.S. Department of Veterans Affairs; Smyrna (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Smyrna, Georgia is seeking candidates for a position within the Health Eligibility Center. This role involves providing guidance on healthcare benefits eligibility, conducting complex inquiries, and managing a high-volume call environment. Applicants need experience equivalent to GS-06 and must meet specific time-in-grade requirements. Full-time work is expected, with a possibility of telework discussed during the interview. Applications are accepted continuously until September 30, 2027.

Qualifications

• One year of specialized experience equivalent to GS-06.
• Experience in financial assessments, research on medical benefits/enrollment.
• Ability to provide guidance and process customer requests.

Responsibilities

• Provide guidance on regulations for healthcare benefits eligibility.
• Conduct calls in a high-volume environment.
• Prepare written responses to complex inquiries.

Skills

Computer Skills

Organizational Awareness

Oral Communication

Writing

Manages and Organizes Information

Education

4 years above high school

Job description

The U.S. Department of Veterans Affairs in Smyrna, Georgia is seeking candidates for a position within the Health Eligibility Center. This role involves providing guidance on healthcare benefits eligibility, conducting complex inquiries, and managing a high-volume call environment. Applicants need experience equivalent to GS-06 and must meet specific time-in-grade requirements. Full-time work is expected, with a possibility of telework discussed during the interview. Applications are accepted continuously until September 30, 2027.