Healthcare Automation Field Service Engineer

RXinsider LTD.; Honolulu, Northern (HI, KY); Hybrid; USD 44,000 - 63,000; Full time

Benefits offered by this job

Comprehensive benefits package

Life, disability, retirement plans

Paid time off

Job summary

Omnicell is transforming healthcare through intelligent automation to improve medication management, reduce costs, and enhance patient outcomes. As a Field Service Engineer I or II, you will be hands-on, ensuring our pharmacy and automation systems operate reliably in real-world healthcare environments.

You’ll troubleshoot, perform maintenance, and collaborate with nursing, pharmacy, and leadership to deliver high-quality service, maintain uptime, and drive customer satisfaction while navigating

Qualifications

• Experience working in a hospital or healthcare environment.
• Strong problem-solving and communication with stakeholders.
• Valid driver's license and reliable vehicle.

Responsibilities

• Troubleshoot and repair electro-mechanical and automation issues onsite.
• Perform preventive maintenance to optimize system performance.
• Document service activities and escalations per policies.
• Meet SLAs and customer satisfaction targets.

Skills

Problem-solving skills

Communication skills

Valid driver’s license

Education

Bachelor’s degree in Engineering, Technology, or related discipline

Associate degree/trade certification/military training + 4+ years of experience

7+ years hands-on experience

Job description

Omnicell is transforming healthcare through intelligent automation to improve medication management, reduce costs, and enhance patient outcomes. As a Field Service Engineer I or II, you will be hands-on, ensuring our pharmacy and automation systems operate reliably in real-world healthcare environments.

You’ll troubleshoot, perform maintenance, and collaborate with nursing, pharmacy, and leadership to deliver high-quality service, maintain uptime, and drive customer satisfaction while navigating