Healthcare Associate II - Front Desk & Patient Care

Pierpoint International; San Jose (CA); On-site; USD 26,174 - 30,307; Full time

Job summary

A healthcare organization is seeking a Health Care Associate II to provide customer care and support to patients. This entry-level role involves communication with care teams and patients, addressing electronic health record messages, and enrolling patients into insurance programs. Candidates must have a high school diploma and one year of customer service experience. The role offers flexible working hours in a dynamic environment within a medical practices setting.

Qualifications

• Minimum one year related experience in a customer service setting.
• Proficient in Microsoft Office products including Excel, Word, and Outlook.

Responsibilities

• Provide customer care to all patients.
• Communicate with care teams and patients through various tools.
• Address Electronic Health Records pool messages within 24-48 hrs.
• Enroll eligible patients into county insurance programs.

Skills

Customer service

Proficient in Microsoft Office

Communication skills

Education

High School Diploma or equivalent

Job description

A healthcare organization is seeking a Health Care Associate II to provide customer care and support to patients. This entry-level role involves communication with care teams and patients, addressing electronic health record messages, and enrolling patients into insurance programs. Candidates must have a high school diploma and one year of customer service experience. The role offers flexible working hours in a dynamic environment within a medical practices setting.