Patient Service Representative

Project HOME; Philadelphia (Philadelphia County); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life and disability insurance

Paid parental leave

FSA

401(k) with employer matching

PTO & sabbatical

Wellness programs

Career development

Job summary

Project HOME is seeking a compassionate Patient Service Representative to join our Healthcare Services team in Philadelphia. You will be the first point of contact, welcoming patients, coordinating appointments, assisting with registration, and connecting individuals to healthcare resources.

We value trauma-informed, patient-centered service, strong communication skills, and proficiency with essential health IT systems.

Qualifications

• 3+ years of medical office experience, preferably at an FQHC.
• Experience using a Practice Management System (eCW preferred).
• Knowledge of Medicaid Managed Care Organizations and medical insurance.
• Familiarity with NaviNet, PROMISe, and Microsoft Office.

Responsibilities

• Welcome patients and visitors with professional, compassionate service.
• Manage scheduling, registration, check-in, check-out, and follow-up appointments.
• Verify insurance coverage, collect copays, and maintain accurate records.
• Use EHR systems to support scheduling and registration workflows.
• Respond to inquiries with effective communication and de-escalation.
• Connect patients with Benefits Counselors and Referral Specialists.
• Collaborate with staff to ensure efficient operations and positive experience.
• Protect patient confidentiality and HIPAA compliance.
• Provide coverage at other Project HOME Healthcare Services locations as needed.

Skills

Customer service

Verbal communication

Written communication

Education

High school diploma or GED

Tools

eClinicalWorks (eCW)

Job description

At Project HOME, every patient interaction is an opportunity to make a difference. We're seeking a compassionate, professional, and service-oriented Patient Service Representativeto join our Healthcare Services team.

As one of the first points of contact for patients, you'll help create a welcoming and supportive environment while coordinating appointments, assisting with registration, and connecting individuals to healthcare resources. This role requires strong customer service skills, empathy, and the ability to navigate a busy healthcare environment with patience and professionalism.

• Schedule: Monday through Friday, 9:00 AM to 5:00 PM
• Compensation: $21.65-$22.40 per hour, based on experience

What You'll Do

• Welcome patients and visitors, providing professional, compassionate, and trauma-informed customer service.
• Manage patient scheduling, registration, check-in, check-out, and follow-up appointments.
• Verify insurance coverage, update patient information, collect copayments, and maintain accurate financial records.
• Use electronic health record (EHR) systems to support scheduling, registration, and other administrative workflows.
• Respond to patient inquiries and concerns while demonstrating effective communication and de-escalation skills.
• Connect patients with additional healthcare resources, including Benefits Counselors, Community Health Workers, and Referral Specialists.
• Collaborate with clinical and administrative staff to support efficient operations and a positive patient experience.
• Protect patient confidentiality and ensure compliance with HIPAA regulations and organizational procedures.
• Participate in cross-training and provide coverage at other Project HOME Healthcare Services locations as needed, including Hub of Hope and Pathways.

What You'll Need

• High school diploma or GED.
• At least 3 years of related work experience in a medical office setting, preferably at a Federally Qualified Health Center (FQHC).
• Experience using a Practice Management System, preferably eClinicalWorks (eCW).
• Knowledge of medical insurance, particularly Medicaid Managed Care Organizations (MCOs).
• Familiarity with insurance portals, including NaviNet and PROMISe, and Microsoft Office Suite.
• Excellent written and verbal communication skills.

What You May Bring

• Experience providing services to individuals with histories of homelessness, mental illness, substance dependence, and trauma.
• Bilingual Spanish/English communication skills.
• Experience working in a behavioral health and/or dental office setting.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package. Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty through integrated housing, healthcare, education, employment, and supportive services.

We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a shared commitment to building stronger, healthier communities.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.