Medical Assistant Supervisor

Project HOME; Philadelphia (Philadelphia County); On-site; USD 53,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Insurance (medical, dental, vision)

Life and disability insurance

Paid parental leave

Flexible Spending Accounts (FSA)

401(k) with employer matching

Paid Time Off and sabbatical

Job summary

Project HOME seeks a hands-on Medical Assistant Supervisor to lead and develop a growing team of Medical Assistants across our Healthcare Services locations. You will provide daily clinical and operational leadership, support staff development, and help strengthen the systems that keep our clinics running smoothly.

Based at Stephen Klein Wellness Center in Philadelphia, the role serves both adult and pediatric care, with oversight of staff schedules and evaluations, plus hands-on clinical duties

Qualifications

• High school diploma or GED.
• Graduation from a Medical Assisting training program with certification.
• At least five years of Medical Assistant experience.
• At least one year of direct supervisory experience.
• Strong outpatient clinical experience including phlebotomy and vital signs.
• Excellent organizational, communication, coaching, and problem‑solving skills.

Responsibilities

• Supervise, train, and coach Medical Assistants and the Senior Medical Assistant.
• Manage staff schedules, conduct evaluations, and participate in hiring and onboarding.
• Provide hands‑on clinical support including intake, vital signs, phlebotomy, and specimen collection.
• Partner with leadership to strengthen workflows and infection control standards.
• Oversee medical, laboratory, and vaccine supply inventories and ordering.
• Maintain equipment, safety documentation, and accurate patient documentation.

Skills

Supervision

Coaching

Organizational skills

Communication

Patient care

Staff development

Education

Medical Assisting certificate

High school diploma or GED

Tools

eClinicalWorks

Job description

Project HOME is seeking a hands-on Medical Assistant Supervisor to lead and develop a growing team of Medical Assistants across our Healthcare Services locations. This is an opportunity for an experienced clinical professional who enjoys coaching others, improving workflows, and making a meaningful impact on patient care.

In this role, you'll provide daily clinical and operational leadership, support staff development, and help strengthen the systems that keep our clinics running smoothly. You'll work with a motivated team, support both adult and pediatric care, and have opportunities to introduce improvements that enhance the patient experience.

• Location: Stephen Klein Wellness Center, 2144 Cecil B. Moore Avenue, Philadelphia, PA 19121, with responsibilities across additional Healthcare Services locations
• Schedule: Monday through Friday, approximately 8:30 AM to 4:30 PM, with occasional Tuesday evening coverage
• Pay Rate: $53,000-$55,000 annually, based on experience

What You'll Do

• Supervise, train, and coach Medical Assistants and the Senior Medical Assistant, fostering a supportive, accountable, and patient-centered team environment.
• Manage staff schedules, conduct performance evaluations, and participate in hiring, onboarding, and professional development.
• Provide hands‑on clinical support as needed, including patient intake, vital signs, phlebotomy, specimen collection, medication administration as directed, and other Medical Assistant responsibilities.
• Partner with clinical and operational leadership to strengthen workflows, maintain infection control standards, and improve patient care.
• Oversee medical, laboratory, and vaccine supply inventories, including ordering and coordination of the VFC and VFAAR programs.
• Ensure medical equipment is properly maintained and calibrated and that safety documentation is current.
• Support accurate patient documentation, preventive care protocols, and established electronic health record workflows.
• Serve on the Healthcare Services Leadership Team and identify opportunities to improve clinical operations and staff performance.

What You'll Need

• High school diploma, GED, or equivalent experience.
• Graduation from and certification through a Medical Assisting training program.
• At least five years of experience as a Medical Assistant.
• At least one year of direct supervisory experience, including staff oversight and performance management.
• Strong outpatient clinical experience, including phlebotomy, vital signs, and patient care procedures.
• Demonstrated organizational, communication, coaching, and problem‑solving skills.

What You May Bring

• CPR and First Aid certification.
• Experience working in a Federally Qualified Health Center (FQHC), primary care, or pediatric outpatient setting.
• Familiarity with eClinicalWorks electronic medical records.
• Experience serving individuals with histories of homelessness, mental illness, substance dependence, or trauma.
• Knowledge of de‑escalation techniques or willingness to complete training.

What We Offer

Project HOME is committed to supporting the well‑being of our employees through a comprehensive benefits package. Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company‑paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty through integrated housing, healthcare, education, employment, and supportive services. We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a shared commitment to building stronger, healthier communities.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.