Healthcare Analytics Product Lead

Baylor Scott & White Health; Augusta (ME); On-site; USD 120,000 - 180,000; Full time

Job summary

Baylor Scott & White Health seeks an experienced Manager of Advanced Analytics II to lead analytics product development and governance across the enterprise. You will own the vision, roadmap, and metrics for customer analytics while coordinating with product, design, engineering, and executive teams to deliver scalable data products that drive engagement and outcomes.

You will manage analytics operations, governance, and portfolio delivery, fostering self-service insights and data quality across

Qualifications

• Experience leading analytics, data product, customer analytics, or business intelligence teams within a healthcare environment.
• Strong product management mindset with experience developing analytics roadmaps, measurement frameworks, and customer-focused data products.
• Demonstrated ability to influence and collaborate with cross-functional teams, including product, engineering, operations, and executive leadership.
• Experience presenting complex analytics concepts and recommendations to all levels of management, including senior executives.
• Exceptional communication, strategic thinking, problem-solving, and decision-making skills.
• Proven leadership experience managing and developing high-performing teams.
• Strong project and portfolio management experience.
• Proficiency with Agile methodologies and product delivery practices.
• Experience driving self-service analytics, automation, and analytics product adoption.
• Knowledge of data governance, reporting standards, metric development, and analytics best practices.
• Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, Visio, SharePoint, Project, Word, and Outlook.
• Ability to thrive in a dynamic, fast-paced, and evolving environment while managing ambiguity and competing priorities.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Own the vision, strategy, and roadmap for product analytics capabilities, ensuring alignment with customer experience objectives and organizational priorities.
• Lead, coach, and develop a team of analytics professionals and data product developers responsible for delivering analytics solutions and data products.
• Partner with product, design, engineering, clinical, operational, and business leaders to define success metrics, measurement frameworks, and analytics strategies for customer-facing products and services.
• Identify, analyze, and prioritize critical moments within the customer journey that influence engagement, retention, satisfaction, and service utilization.
• Translate business and product needs into clear requirements and actionable analytics solutions that support strategic decision-making.
• Ensure consistency of metric definitions, reporting standards, and data quality across analytics products and platforms.

Skills

Analytics leadership in healthcare

Product analytics mindset

Cross-functional collaboration

Executive communications

Agile/project management

Self-service analytics adoption

Data governance knowledge

Microsoft Office proficiency

Strategic thinking

Problem solving

Team development

Delivery leadership

Education

Bachelor's degree or 4 years of work experience above the minimum qualification

Job description

Baylor Scott & White Health seeks an experienced Manager of Advanced Analytics II to lead analytics product development and governance across the enterprise. You will own the vision, roadmap, and metrics for customer analytics while coordinating with product, design, engineering, and executive teams to deliver scalable data products that drive engagement and outcomes.

You will manage analytics operations, governance, and portfolio delivery, fostering self-service insights and data quality across