Healthcare AI Agent PM — Scale Onboarding & Impact

Assort Health; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Compensation

Lifelong Learning

Office Setup Stipend

Top-Tier Health Coverage

Unlimited PTO

Meals & Snacks

Fitness Stipend

Commuter Benefits

401(k)

Job summary

Assort Health is building a connected, patient-centered AI platform that remembers preferences and onboarding histories to streamline healthcare interactions.

The Agent Product Manager will own onboarding, collect and translate customer needs, and design scalable processes that support rapid growth across 1M+ patients. You’ll work with customers, across teams, and evolve operations while guiding product direction and strategy.

Qualifications

• 2-4 years of experience in a Consulting, BizOps, or Account Management/Customer Success role.
• Highly effective verbal and written communication skills with good people instincts; able to build trust and work effectively with a diverse group both inside and outside the company
• Experience translating business needs into actionable requirements for technical teams
• Strong attention to detail and ability to solve complex, interdependent problems; you take a proactive, consultative approach
• Ruthless prioritization, organization, and time management
• Strong analytical skills: ability to interpret complex data sets, identify and communicate trends, and provide actionable insights
• You work well under pressure, with a high degree of adaptability in a fast-paced, rapidly changing environment
• Willingness to travel 4x per year for team offsites and operator shadowing sessions

Responsibilities

• Lead customer onboarding and implementations autonomously
• Directly manage and resolve customer feedback and issues in a manner consistent with our company values
• Identify product improvements and new product offerings to better support our customers and expand our impact
• Drive automation and scalable processes by building and refining internal tools, systems, and workflows that improve efficiency and support rapid growth
• Operate autonomously to develop processes and strategy from scratch
• Collaborate with our Operations Analyst Team to support thorough QA/QC of our product, as well as insightful internal and customer-facing reporting and analyses
• Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort
• Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions/actions from customers

Skills

Verbal & written communication

Consulting / BizOps / CS experience

Translating business needs to tech req

Attention to detail

Prioritization & time management

Analytical skills

Work under pressure

Travel willingness

Tools

Zendesk

Intercom

Job description

Assort Health is building a connected, patient-centered AI platform that remembers preferences and onboarding histories to streamline healthcare interactions.

The Agent Product Manager will own onboarding, collect and translate customer needs, and design scalable processes that support rapid growth across 1M+ patients. You’ll work with customers, across teams, and evolve operations while guiding product direction and strategy.