Healthcare Admissions & Partnerships Director

Manchester Healthcare Center; Los Angeles (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

Manchester Healthcare Center is seeking a Marketing Director to lead admissions flow and referral management, coordinating with clinicians, hospital partners and community entities to meet census targets and provide a smooth transition for patients from referral to placement.

The role requires strong communication, elder-care awareness, and the ability to teach adult learners, with flexibility to adjust schedules based on admissions demand and adherence to HIPAA guidelines.

Qualifications

• Minimum of three (3) years' experience in a healthcare setting.
• Minimum of two (2) years college education in health care administration, business management, and/or marketing or public relations preferred.
• Ability to adjust work schedule based on facility's business need, specifically incoming admissions.
• Must have strong communication skills, both oral and written.
• Must have knowledge and awareness of the care needs of the elderly and/or chronically ill.
• Must have knowledge and ability to teach adult learners.
• Must have basic computer skills.
• Must be able to organize, analyze, investigate and implement principles of infection control committee.

Responsibilities

• Assess inquiries and respond to referrers based on protocol; communicate admission decision and ensure positive admission experience for customer and family.
• Ensure an immediate response to phone, fax, and walk-in inquiries and referrals and notify Administrator.
• Coordinate tour and sales process with customers, families and referrers, personally or through Admissions Designee.
• Conduct follow-up on inquiries not yet converted to admissions.
• Identify, train, and schedule the customer service.
• Ensure proper completion, signing and distribution of paperwork per Admission Sign-In policy.
• Meet with family and customers upon admission and introduce to nursing staff.
• Gather and document customer data in healthcare software to aid placement and coordination.
• Maintain knowledge of medical, social and financial information relating to Elder Care.
• Work with Administrator to ensure effective admissions, discharge and transfer meetings.
• Review performance statistics on customer flow, inquiries, denials, discharges and sales activity.
• Facilitate sales opportunities with hospitals by connecting with physicians, social workers and discharge planners.
• Stay informed about facility services to assist in coordination with hospital discharge planners and other professionals.
• Provide information to referral sources on progress within HIPAA guidelines.
• Develop and implement long-range and short-term sales plans.
• Coordinate presentations about the facility; work with Administrator to ensure customer satisfaction and address surveys.
• Focus on safety and compliance with codes and MSDS; ensure highest quality customer service.

Skills

Communication

Adult education

Computer literacy

Infection control awareness

Education

College education in health care administration/marketing

Tools

EMR software

Job description

Manchester Healthcare Center is seeking a Marketing Director to lead admissions flow and referral management, coordinating with clinicians, hospital partners and community entities to meet census targets and provide a smooth transition for patients from referral to placement.

The role requires strong communication, elder-care awareness, and the ability to teach adult learners, with flexibility to adjust schedules based on admissions demand and adherence to HIPAA guidelines.