Healthcare Administrative Coordinator

Inizio Engage; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Healthcare Administrative Coordinator, where you'll play a vital role in the healthcare industry. This exciting remote position involves answering calls from providers and patients, pre-screening volunteers for clinical trials, and providing essential product information. You'll thrive in a supportive environment that emphasizes exceptional communication and organizational skills. With competitive compensation and a range of benefits, this is an excellent opportunity to grow your career while making a difference in people's lives. If you're passionate about healthcare and eager to contribute to a top biotechnology company, this role is for you!

Benefits

Accrued time off

Medical insurance

Dental insurance

Vision insurance

401k plan

Disability insurance

Life insurance

Paid maternity leave

Employee discounts

Performance-driven incentive compensation

Qualifications

• Preferred customer service experience and excellent communication skills.
• Ability to manage multiple projects and adhere to guidelines.

Responsibilities

• Answer inbound calls and provide information on medical products.
• Maintain quality standards and safeguard patient privacy.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Listening skills

Organizational skills

Tools

Computer

Job description

Healthcare Administrative Coordinator page is loaded

Healthcare Administrative Coordinator

Apply locations United States - Remote time type Full time posted on Posted Yesterday job requisition id JR33133

Inizio Engage has an immediate need for full time healthcare communicators to work from home across the nation and answer inbound calls from providers and patients on behalf of our client. This is an excellent opportunity to get into the healthcare industry. Your day may include the following:

• Pre-screen potential volunteers for enrollment into clinical/medical research trials
• Triage calls to appropriate personnel
• Intake of product quality complaints
• Handle DTC and patient Support programs
• Provide drug/medical device product information
• First level technical support
• Enroll participants in educational seminars
• Collect demographic data and disposition for product, sample and literature fulfillment

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven Incentive Compensation package
• Competitive environment with company wide recognition, contests, and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a “Great Place to Work” award in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

What will you be doing?

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

• Customer service or equivalent work related experience is preferred
• Excellent verbal, written and listening communication skills
• Competency with a computer keyboard and mouse
• Pleasant telephone manner

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company; however, only qualified candidates will be considered.