Healthcare Admin Ops Lead: Front Office & HR

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 41,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403B Savings Plan with employer conrib

Paid Time Off

Paid Holidays

Employee Tuition Assistance

Dependent Tuition Reimbursement

Free Parking

Employee referral program

Health & Wellness programs

Job summary

Johns Hopkins Community Physicians (JHCP) is hiring an Administrative Operations Manager to support the Practice Administrator at a multi-specialty site in Maryland. You will oversee front office staff, assist with budget management, and lead HR-related activities including hiring, supervision, staffing, evaluation and discipline to ensure smooth daily operations.

This role emphasizes exceptional customer service, process improvement, and coordination with Patient Accounting to optimize

Qualifications

• Two years of healthcare management experience, in an ambulatory setting.
• Associate’s degree or related equivalent experience; education may be substituted with healthcare management experience at a 2:1 ratio.

Responsibilities

• Assist Practice Administrator in daily operations of the health center.
• Manage front office staff including hiring, supervision, staffing, evaluation and discipline of HR.
• Focus on customer service and continuous improvement of operations.
• Coordinate with Patient Accounting to maximize collections.
• Demonstrate leadership to create a positive work environment; act as Practice Administrator in absence.

Skills

Front office management

Budget management

HR supervision

Customer service

Operations improvement

Healthcare administration

Education

Associate’s degree / related equivalent

Job description

Johns Hopkins Community Physicians (JHCP) is hiring an Administrative Operations Manager to support the Practice Administrator at a multi-specialty site in Maryland. You will oversee front office staff, assist with budget management, and lead HR-related activities including hiring, supervision, staffing, evaluation and discipline to ensure smooth daily operations.

This role emphasizes exceptional customer service, process improvement, and coordination with Patient Accounting to optimize