Administrative Operations Manager

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 41,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403B Savings Plan with employer conrib

Paid Time Off

Paid Holidays

Employee Tuition Assistance

Dependent Tuition Reimbursement

Free Parking

Employee referral program

Health & Wellness programs

Job summary

Johns Hopkins Community Physicians (JHCP) is hiring an Administrative Operations Manager to support the Practice Administrator at a multi-specialty site in Maryland. You will oversee front office staff, assist with budget management, and lead HR-related activities including hiring, supervision, staffing, evaluation and discipline to ensure smooth daily operations.

This role emphasizes exceptional customer service, process improvement, and coordination with Patient Accounting to optimize

Qualifications

• Two years of healthcare management experience, in an ambulatory setting.
• Associate’s degree or related equivalent experience; education may be substituted with healthcare management experience at a 2:1 ratio.

Responsibilities

• Assist Practice Administrator in daily operations of the health center.
• Manage front office staff including hiring, supervision, staffing, evaluation and discipline of HR.
• Focus on customer service and continuous improvement of operations.
• Coordinate with Patient Accounting to maximize collections.
• Demonstrate leadership to create a positive work environment; act as Practice Administrator in absence.

Skills

Front office management

Budget management

HR supervision

Customer service

Operations improvement

Healthcare administration

Education

Associate’s degree / related equivalent

Job description

At Johns Hopkins Community Physicians (JHCP), we bring Johns Hopkins Medicine to our communities. With more than 40 locations throughout Maryland, Virginia, and Washington DC, we have opportunities for you to join our amazing team of healthcare professionals, right in your neighborhood. You don’t have to travel far to find your next great opportunity!

Reporting to the Practice Administrator at a comprehensive, multi-specialty site, the Administrative Operations Manager is responsible for assisting the Practice Administrator in the daily operations of the health center with an emphasis on managing front office staff including budget management and the hiring, supervision, staffing, evaluation and discipline of Human Resources. Additionally, this position focuses on customer service and continuous improvement of operations. Works effectively with patients to resolve customer service issues, and with Patient Accounting to ensure maximization of collections. Develops and implements common priorities and goals related to providing optimal customer service, maximizing operational efficiency, and assuring financial viability. The Administrative Manager must demonstrate, through leadership example, visible organizational support and a positive attitude to create a positive work environment. Functions as the Practice Administrator in their absence.

What awaits you:

• Medical, Dental, Vision Insurance
• 403B Savings Plan w/employer contribution
• Paid Time off & Paid holidays
• Employee Tuition Assistance
• Dependent Tuition Reimbursement
• Free Parking
• Employee referral program
• Health & Wellness programs and more!

Education:

Work requires a level of knowledge in healthcare and/or business administration, as acquired through completion of an Associate’s degree or related equivalent experience.

Experience may be substituted in lieu of an Associate’s degree at a 2:1 ratio. Equivalent would be 4 years of experience for education AND 2 years of supervisory/management experience for a total of 6 years of healthcare experience needed to qualify for Admin Ops Manager.

Work Experience:

Two years of healthcare management experience, in an ambulatory setting, with direct supervision of staff is required. Must demonstrate a record of increasing job responsibility linked to accomplishments in health care management.

Salary Range:

Minimum 29.84/hour - Maximum 52.23/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.