Healthcare Admin & Client Services Coordinator

ABHS; Scranton (Lackawanna County); On-site; USD 30,000 - 48,000; Full time

Job summary

River Bend Health & Wellness in Scranton, PA seeks an Administrative Coordinator to support daily operations, coordinate appointments, maintain records in the EHR, and assist with transportation and outreach activities.

The role requires a high school diploma or GED, healthcare or medical office experience preferred, and certifications in First Aid/CPR with Narcan training. Expect HIPAA compliance and a collaborative office environment. Shift options include Sun-Thu or Tue-Thu/Fri-Sat variants.

Qualifications

• High School Diploma or GED required.
• Preferred experience in healthcare, behavioral health, or medical office administration.
• Current First Aid and CPR certification; Narcan administration training.

Responsibilities

• Coordinate client appointments, intakes, follow-up visits, and provider schedules.
• Answer and direct incoming calls while providing professional and courteous customer service.
• Greet clients and visitors and maintain a welcoming office environment.
• Conduct client outreach regarding appointments, services, and program participation.
• Prepare, maintain, and update client records and documentation within the Electronic Health Record (EHR).
• Create and maintain reports, forms, spreadsheets, and other administrative records.
• Provide administrative support to clinical staff, leadership, and other departments.
• Assist with pharmacy communications, scheduling coordination, and operational needs.
• Process incoming and outgoing mail and maintain office supply inventory.
• Support meetings, training, community outreach events, and organizational activities.
• Transport clients to approved appointments, services, or community resources as assigned.
• Maintain compliance with HIPAA, company policies, and applicable regulations.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma or GED

Tools

EHR

Job description

River Bend Health & Wellness in Scranton, PA seeks an Administrative Coordinator to support daily operations, coordinate appointments, maintain records in the EHR, and assist with transportation and outreach activities.

The role requires a high school diploma or GED, healthcare or medical office experience preferred, and certifications in First Aid/CPR with Narcan training. Expect HIPAA compliance and a collaborative office environment. Shift options include Sun-Thu or Tue-Thu/Fri-Sat variants.