Administrative Coordinator

Advantage Behavioral Health; Scranton (Lackawanna County); On-site; USD 38,000 - 52,000; Part time

Job summary

River Bend Health & Wellness is seeking an Administrative Coordinator to support daily operations, scheduling, and client services. The role acts as a central point between clients, providers, and departments to ensure smooth office workflow and a positive client experience.

The position maintains accurate records, coordinates appointments, and assists with transportation and organizational initiatives. A High School Diploma or GED is required, with preferred healthcare office experience and

Qualifications

• High School Diploma or GED required.
• Preferred experience in healthcare, behavioral health, or medical office administration.
• Pass a background check and health screening.

Responsibilities

• Coordinate client appointments, intakes, follow-up visits, and provider schedules.
• Answer and direct incoming calls with professional customer service.
• Greet clients and maintain a welcoming office environment.
• Conduct client outreach regarding appointments, services, and program participation.
• Maintain client records in the EHR and update documentation.
• Prepare and manage reports, forms, and administrative records.
• Provide administrative support to clinical staff and leadership.
• Assist with transportation coordination and pharmacy communications.
• Process mail and manage office supply inventory.
• Support meetings, trainings, and community outreach events.
• Transport clients to approved appointments and resources as assigned.
• Maintain HIPAA compliance and follow company policies.

Skills

Scheduling

Client communication

Administrative support

Records management

HIPAA compliance

Education

High School Diploma or GED

First Aid/CPR certification

Narcan administration training

Job description

Position Summary

The Administrative Coordinator plays a vital role in supporting the daily operations of River Bend Health & Wellness by providing administrative, scheduling, communication, and client support services. This position serves as a central point of coordination between clients, providers, and departments to ensure efficient office workflow and positive client experience. The Administrative Coordinator is responsible for maintaining accurate records, coordinating appointments, supporting organizational initiatives, and assisting with transportation needs when assigned.

Key Responsibilities

• Coordinate client appointments, intakes, follow-up visits, and provider schedules.
• Answer and direct incoming calls while providing professional and courteous customer service.
• Greet clients and visitors and maintain a welcoming office environment.
• Conduct client outreach regarding appointments, services, and program participation.
• Prepare, maintain, and update client records and documentation within the Electronic Health Record (EHR).
• Create and maintain reports, forms, spreadsheets, and other administrative records.
• Provide administrative support to clinical staff, leadership, and other departments.
• Assist with pharmacy communications, scheduling coordination, and operational needs.
• Process incoming and outgoing mail and maintain office supply inventory.
• Support meetings, training, community outreach events, and organizational activities.
• Transport clients to approved appointments, services, or community resources as assigned.
• Maintain compliance with HIPAA, company policies, and applicable regulations.

Qualifications

High School Diploma or GED required. Preferred experience in healthcare, behavioral health, substance use treatment, medical office administration, customer service, or related administrative environments.

Required Certifications/Training

• Current First Aid and CPR certification;
• Narcan administration training;

Employment Requirements

• At least 18 years of age;
• Valid driver license with acceptable driving record;
• Pass a background check;
• Health physical screen and negative TB test;
• Drug and Alcohol screening.

Physical Requirements

Ability to sit, stand, walk, and operate office equipment for extended periods and lift up to 50 pounds.

Fri-Mon 4:00pm-8:00pm