Manager, Account Management Enablement

Avalon Administrative Services LLC; Tampa (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Avalon Healthcare Solutions seeks a Manager, Account Management Enablement to boost the effectiveness and scalability of the Account Management organization. You will improve client intelligence, portfolio visibility, and executive-ready reporting while coordinating cross-functional efforts.

This hands-on role partners with vice presidents and gathers information, prepares materials, and identifies risks or opportunities. Remote work is eligible with quarterly travel to Tampa, FL.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Four or more years of healthcare account management, client services, or related experience.
• Experience with complex healthcare payer, health plan, benefits, or healthcare technology relationships.
• Advanced Microsoft Excel and PowerPoint skills and CRM/reporting tools.

Responsibilities

• Partner with Account Management leaders to understand client priorities, relationships, performance, risks, commitments, and milestones within a strategic portfolio.
• Prepare drafts of agendas, executive briefings, presentations, and materials for QBRs, governance meetings, renewals, escalations, and client interactions.
• Maintain consistent client-health reporting cadence and summarize portfolio findings for leadership.
• Prepare recurring client reporting, dashboards, portfolio summaries, renewal-readiness assessments, and leadership briefings.
• Gather, reconcile, and validate information from multiple internal systems, reporting tools, and subject-matter experts.
• Coordinate internal contributors supporting client commitments, recurring issues, priorities, and portfolio initiatives.
• Track commitments through completion and elevate barriers when timelines are at risk.
• Maintain Salesforce and other account-management tools to keep client data current.
• Develop processes, playbooks, and checklists for QBR prep, renewal readiness, and portfolio reviews.

Skills

Account management

Healthcare payer relationships

Executive reporting

Excel

PowerPoint

CRM tools

Communication

Education

Bachelor’s degree

Tools

Salesforce

CRM software

Dashboard reporting

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Account Management Enablement

Full Time 2C Tampa, FL, US

10 days ago Requisition ID: 1197

About Avalon Healthcare Solutions:

Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments.

Supporting over 30 health plans and 100 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes.

With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

Avalon Healthcare Solutions is an Equal Opportunity Employer - Vet/Disability.

This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document.

About the Manager, Account Management Enablement Position:

The Manager, Account Management Enablement supports the effectiveness and scalability of the Account Management organization by improving client intelligence, portfolio visibility, executive-ready reporting, and cross-functional follow-through. Working closely with Vice Presidents of Account Management, this role gathers and interprets information, prepares materials, identifies emerging risks or opportunities, and coordinates action across internal teams. This is a hands‑on individual contributor role focused on creating capacity for account leaders and strengthening consistency across the portfolio.

This position is eligible for remote work, but quarterly travel will be required to Avalon’s corporate office located in Tampa, Florida.

Manager, Account Management Enablement – Essential Functions and Responsibilities:

• Partner with Account Management leaders to understand client priorities, relationship dynamics, performance, risks, commitments, and upcoming milestones across a portfolio of strategic accounts.
• Prepare drafts of agendas, executive briefings, presentations, and supporting materials for quarterly business reviews, governance meetings, renewals, escalations, onsite meetings, and other important client interactions.
• Maintain a consistent client-health reporting cadence and summarize material portfolio findings for leadership.
• Prepare recurring client reporting, dashboards, portfolio summaries, renewal‑readiness assessments, and leadership briefings.
• Gather, reconcile, and validate information from multiple internal systems, reporting tools, account records, and subject-matter experts.
• Coordinate internal contributors supporting client commitments, recurring issues, strategic priorities, and portfolio‑level initiatives.
• Track commitments through completion and elevate barriers when outcomes or deadlines are at risk.
• Maintain Salesforce and other Account Management tools so client information remains current and usable.
• Develop and maintain practical processes, playbooks, and checklists for QBR preparation, renewal readiness, executive briefings, escalations, and portfolio reviews.

Manager, Account Management Enablement – Minimum Qualifications:

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Four or more years of relevant experience in healthcare account management, client services, account operations, healthcare operations, business analysis, or a related field.
• Experience working with complex healthcare payer, health plan, benefits, healthcare services, or healthcare technology relationships.
• Working knowledge of account management disciplines, including client health, value demonstration, retention, renewal readiness, escalation management, and growth support.
• Experience preparing QBRs, executive business reviews, dashboards, client-health assessments, renewal materials, strategic account materials, or executive briefings.
• Strong written communication, presentation development, facilitation, organization, and project coordination skills.
• Advanced Microsoft Excel and PowerPoint skills and experience with CRM, reporting, business intelligence, or account-planning tools.

Manager, Account Management Enablement – Preferred Qualifications:

• Experience supporting enterprise or national healthcare accounts and senior stakeholders.
• Experience within a health plan, laboratory benefits management, medical benefits management, healthcare technology, or another complex regulated environment.
• Experience supporting portfolio‑level client-health reporting, executive dashboards, renewal planning, or commercial account planning.
• Knowledge of laboratory management or diagnostic healthcare.