Healthcare Accessibility & Accommodations Director (Hybrid)

Duke University; Durham (NC); Hybrid; USD 64,000 - 110,000; Full time

Job summary

The Director of Healthcare Accessibility and Accommodation at Duke University Health System seeks a strategic leader to advance disability access, accommodation services, and healthcare compliance across its academic health system.

You will review policies, guide units on ADA/504 compliance, and partner across offices to ensure consistent, compassionate service. This hybrid role may require occasional non-standard hours while supporting a comprehensive benefits package.

Qualifications

• Bachelor's degree in a business/related field or equivalent experience.
• Experience applying ADA/504 in healthcare settings.
• Proven leadership and strategic planning abilities.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with assistive technologies and office software.

Responsibilities

• Apply knowledge of ADA/504 to healthcare contexts and stay updated on changes.
• Guide compliance responsibilities including accommodations and accessibility.
• Partner across DUHS to review/update policies; help disseminate training and resources.
• Assist with responses to complaints, lawsuits, inquiries and corrective actions.
• Collaborate with DAAS to resolve patient/companion accommodation and access questions.
• Maintain collaborative relationships with Compliance, Risk Management, nursing leadership, providers, etc.
• Provide in-the-moment assistance for urgent access issues.
• Maintain confidential records and generate program effectiveness reports.
• Potentially respond during non-standard hours and weekends.
• Represent DAAS at meetings and committees within Duke University/Health System.

Skills

ADA/504 knowledge

Healthcare accessibility

Leadership

Analytical skills

Communication

Organizational skills

Confidentiality

Assistive tech

Education

Bachelor's degree in related field

Master's degree preferred

Tools

Assistive technologies

Job description

The Director of Healthcare Accessibility and Accommodation at Duke University Health System seeks a strategic leader to advance disability access, accommodation services, and healthcare compliance across its academic health system.

You will review policies, guide units on ADA/504 compliance, and partner across offices to ensure consistent, compassionate service. This hybrid role may require occasional non-standard hours while supporting a comprehensive benefits package.