Director of Healthcare Accessibility and Accommodation

Duke University; Durham (NC); On-site; USD 64,000 - 110,000; Full time

Job summary

Duke University’s Duke Access and Accommodation Services seeks a Director of Healthcare Accessibility and Accommodation to lead disability access, accommodation services, and healthcare compliance across its health system. The role focuses on policy updates, training development, and strategic planning to ensure ADA and related laws are applied consistently.

The position requires a strong background in disability rights law, healthcare settings, and leadership with a collaborative, compassionate

Qualifications

• Education: Bachelor's degree required in a related field; Master’s preferred.
• Experience: 4 years of related business/admin experience; 2 years may be substituted by a master's degree.
• Knowledge: ADAA, Rehabilitation Act, healthcare compliance.
• Leadership: demonstrated leadership in setting strategic goals and driving execution.
• Communication: effective and flexible interpersonal skills.

Responsibilities

• Apply knowledge of ADAA, 504 to healthcare context and stay updated on legal changes.
• Provide guidance on compliance responsibilities including accessible communication and accommodations.
• Partner to review, update, and create policies; assist with training and resources.
• Assist with responses to complaints, inquiries, and corrective actions.
• Collaborate with DUHS entities to resolve patient/companion accommodation questions.
• Maintain confidential records and generate reports on program effectiveness.

Skills

ADAA knowledge

Rehabilitation Act

Leadership

Communication

Organization

Confidentiality

Assistive technologies

Office productivity software

Education

Bachelor's degree in a business/related field

Master's degree preferred

Equivalent combination of education/experience

Tools

Assistive technologies

Office productivity software

Job description

Director of Healthcare Accessibility and Accommodation

Work Arrangement: Hybrid (On-Site and Remote mix)

Requisition Number: 274881

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

Date: Sep 23, 2026

Serve as a trusted leader and resource in advancing disability access, accommodation services, and healthcare compliance across a complex academic health system.

Be You.

Duke Access and Accommodation Services (DAAS) provides guidance and assistance to ensure Duke University meets its responsibilities under the Americans with Disabilities Amendments Act (ADA), Section 504 Rehabilitation Act of 1973, and similar laws. This includes facilitating requests for reasonable accommodations and acting as a resource for anyone with questions arising in those areas. The Director of Healthcare Accessibility and Accommodation is expected to be an integral part of Duke’s compliance framework while providing competent, consistent, and compassionate service.

The Director of Healthcare Accessibility and Accommodation is responsible for supporting the Duke University Health System (DUHS) in meeting its compliance responsibilities. This includes reviewing and updating policies around accessibility and patient accommodations, providing support to units in navigating ADA-related questions or issues, partnering with other offices to determine and address needs, and creating and executing strategic plans designed to ensure consistent and effective compliance with legal responsibilities.

Work Arrangement – Hybrid (This not a remote position).

DEPARTMENTAL PREFERENCES/SKILLS

• Bachelor's degree in a related field (e.g., disability studies, counseling, education) or some combination of education and experience is required. A Master's degree is preferred.
• Strong working knowledge of the Americans with Disabilities Amendments Act (ADAA), Section 504 of the Rehabilitation Act of 1973, and other disability-related laws and regulations, with particular understanding of its application in healthcare settings.
• Experience applying the ADAA and Rehabilitation Act in a healthcare setting, including in the context of patient or companion accommodations/access, accessible healthcare facilities and diagnostic equipment, and other healthcare-specific issues.
• Demonstrated leadership skills. Experience in successfully developing strategic goals, gaining buy-in, and developing and executing appropriate plans.
• Experience working with individuals with disabilities.
• Excellent analytical skills.
• Effective and flexible communication and interpersonal skills to work collaboratively with patients, faculty, staff, and other stakeholders.
• Strong organizational skills and attention to detail to manage multiple tasks and prioritize workload effectively.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficient computer skills, including experience with assistive technologies and office productivity software.

MINIMUM QUALIFICATIONS

Education - Work requires a general business background, generally equivalent to a bachelor's degree in a business-related field.

Experience - Work requires 4 years of related business or administrative experience to acquire competence in applying general personnel practices, accounting and budgeting principles and coordination of major administrative functions.

A master's degree in a business-related field may be substituted for 2 years of experience.

OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Be Bold.

Work Performed

• Apply a working knowledge of the American with Disabilities Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other relevant disability-related laws and ordinances to the healthcare context. Responsible for staying up-to-date with any changes or updates in the laws.
• Provide guidance and assistance on compliance responsibilities, including: effective communication access accommodations, patient/companion accommodations, accessible diagnostic equipment, physical accessibility, service animals, and other issues.
• Partner with other DUHS entities to review, update, and create necessary and appropriate policies. Assist with creation and dissemination of training, education, or other resources to ensure consistent adherence to policy expectations. Identify any resource needs and implement strategies to meet those needs.
• Assist with and facilitate DUHS response to any complaints, grievances, lawsuits, or governmental inquiries. Partner collaboratively with other DUHS entities to prepare responses and implement any necessary corrective action.
• Work with others in DAAS to resolve specific questions or issues around patient/companion accommodations, physical accessibility, or other access questions.
• Maintain a collaborative working relationship with appropriate partners, including Compliance, Risk Management, nursing leadership, providers, and others.
• Provide in-the-moment assistance when urgent patient or companion access issues arise.
• Maintain accurate and confidential records of patient/companion interactions, accommodation requests, consultation requests, and any other relevant information. Generate reports as needed to assess program effectiveness and compliance.
• May be required to respond to inquiries and requests for assistance during non-standard hours and on weekends.
• Responsible for representing DAAS on behalf of Duke University/Health Systems by attending professional association meetings as well as committees within the university.

Perform other related duties incidental to the work described herein.

Choose Duke.

Join a team dedicated to removing barriers and advancing equitable healthcare.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $63,948.00 to USD $109,786.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built oncollaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: [phone]).

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.