Health & Wellness Specialist, Full Time, Ashburn

iCRYO; Ashburn (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay + commission

Discounts on wellness services

Opportunities for growth and advancement

Job summary

iCRYO in Ashburn, Virginia, is seeking a motivated Health and Wellness Specialist to deliver exceptional guest experiences in wellness services. You will greet guests, educate them on services, and manage scheduling and payments.

The ideal candidate has excellent interpersonal skills, a passion for health, and experience in customer service. This full-time position offers competitive pay, discounts, and growth opportunities within the wellness industry.

Qualifications

• Prior experience in health, wellness, fitness, or customer service is preferred.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Greet and assist guests with enthusiasm and professionalism.
• Educate guests on wellness services including Cryotherapy and IV Infusions.
• Manage guest check-in/check-out and scheduling.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Tech-savvy

Communication skills

Job description

Job Summary

We are seeking a motivated and enthusiastic Health and Wellness Specialist to join our team at iCRYO One Loudoun. This front-line role is essential to delivering exceptional guest experiences and supporting a variety of wellness services. The ideal candidate is passionate about health, has excellent customer service skills, and is eager to help others achieve their wellness goals.

Key Responsibilities

• Greet and assist guests with enthusiasm and professionalism, creating a welcoming and supportive environment.
• Educate guests on available services including Cryotherapy, Red Light Therapy, IV Infusions, Body Sculpting, and more.
• Conduct consultations and help guide guests toward the right services and packages based on their individual goals.
• Manage guest check-in/check-out, scheduling, and payment processing using our center’s software platforms.
• Maintain cleanliness and sanitation standards throughout the center.
• Assist with marketing and outreach efforts, including promoting new services and seasonal specials.
• Support wellness services as needed (e.g., prepping rooms, assisting providers, setting up equipment).
• Participate in ongoing training to remain knowledgeable about products, protocols, and services.

Qualifications

• Prior experience in health, wellness, fitness, or customer service is preferred.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Passion for health and wellness with a desire to learn and grow within the industry.
• Tech-savvy with the ability to learn new software systems quickly.

Schedule Requirements

Full-time position (40 hours per week). Must be flexible to work a mix of days, evenings, and weekends as needed to meet the needs of the center and our guests.

Compensation & Benefits

• Competitive hourly pay + commission.
• Discounts on wellness services and products.
• Supportive and team-focused environment.
• Opportunities for growth and advancement in the wellness industry.